Chick-fil-A — Restaurant in Hendersonville

UPDATE: I have been using the "PRE ORDER - app order" line for a few months now and LOVE IT!!!! When I do the order ahead, it saves time in my busy schedule and allows me to cruise through and get going quickly!!! (*Again make sure to check times though, do you don't miss out on the meal times.) LOVE the kale salad and order a spicy chicken filet to go on top, I do wish they had these in bigger sizes, but they are DELICIOUS!

Original: Make sure if you use the app and are getting breakfast, you are there before 1030am because at 1031am, it will automatically cancel your order and says breakfast ended! 😬The "app lane only" sucks... forcing you to get that or sit in line with 3 xs as many vehicles, I feel like that's punishment for people like my parents that don't use smart phones... it was much better having both lanes open at all times to everyone... OTHER than that incident of me thinking once my order was placed, I could go and get it (*first time using it), then it canceling it one minute after 1030am, t's been excellent every time! Food and people are great that I've had...

Worst experience ever. My husband went there to redeem a reward I sent him which was a free spicy chicken sandwhich. They told him it was expired. My coupon literally says expires 3/31/24. Followed by that, he ordered two spicy chicken deluxes with his own money since apparently my coupon that wasn’t expired was expired to them, 30 seconds after he paid for it (couldn’t have had even time to start preparing the order) he asked them to change one burger to a non spicy since I would be sharing one with my kid , who doesn’t eat spicy food. They made such a huge ordeal about it.. like is it really that hard to just change the Patty on a burger you haven’t even started preparing?! Well, to put a cherry on top, the chicken breast on that burger was the driest , hardest to chew through piece of chicken I’ve ever had in my life. You guys keep it up and you’ll end up like the 2 star McDonald’s on every corner. There is a good reason there are so many 1 star reviews saying this is the worst...

I usually don’t leave bad reviews but this is something that needs to be said. The managers here aka the girls who are in the blue, make their employees do everything for them. Now this seems normal right? Wrong. It was not busy at all and there were 2 managers on duty that I saw. The man upfront was doing counter, to go orders and curbside ALL BY HIMSELF. What were the 2 girl managers doing. Gossiping behind the door. Now if they were doing something I would understand. First they were talking behind the counter and when one saw us waiting she went and it looked like she was gonna take our order, then she turned around laughing super loud and went behind the door to gossip. Then we waited in line which it was just my boyfriend and I and we waited 10 minutes if not more for this man to take our order because he was doing way too many things with very little help from the managing staff. I think you guys need to check your managers, or atleast get managers that help the rest...