Dunkin' — Restaurant in Hendersonville

If you go here don’t expect to get what you ordered. We frequently come to this location due to the closeness to our home and I can count on one hand over the last 6 months that I’ve gotten what I have ordered. Half the time it’s nowhere close to my order. I ordered a ham and Swiss croissant a few days ago and got something not even on the menu anymore with everything bagel seasoning on it and Turkey or chicken inside. Recently I went to get my daughter and I a donut and they gave me two totally different ones and when I let her know that wasn’t what I ordered (until that day I have just left it as is but this time I politely let her know that wasn’t my order) she acted like it was an inconvenience to go get the correct items and when she brought them one of the donuts was still wrong. My coffee is never made correctly, no matter how many pumps of the swirls I add they only put one if I’m lucky. 99% of the time is missing the cold foam and I get an eye roll when I ask for the cold foam. All these kids need to do is read the order tickets and clearly they’re not. I have an extensive history in food service, including management, and this ridiculous. My employees would never get away with the attitude these kids and young adults working here have towards the customers. All it takes is a good manager (good being the key) sitting down and having a 1 on 1 meeting or group meeting and without being mean or condescending let everyone know that they need to read the order tickets and try to make sure orders are correct. We used to come almost daily most weeks and every time...

I went in and ordered a large iced coffee with sugar free vanilla, splenda and cream. I left with my drink, got back to work, took a sip and it was sickeningly sweet. It 100% absolutely had sugar in it, and not just a little sugar. It had A LOT of sugar. Having not had any sugar in three years, this was easy for me to tell. So, I figure no big deal. I went back, had them fix my drink. I got another sickeningly sweet drink in its place. If you are diabetic, do not trust this location. I don't even want to think about what may have happened if my sense of taste were impaired and I consumed more than just a small sip of this sugar bomb. I dumped the second drink out in the parking lot. $3.94 is a small price to pay to know to never go back to this Dunkin. If you like sugar and you're not at risk for things like coma or stroke if you have too much sugar, by all means, enjoy this location. However, if you're living that sugar free life...don't trust...

They may open at 4 AM, but not the dining room. If you want to go inside and sit down like a civilized person to enjoy your coffee try the other locations. Chimney Rock Rd either has different policies, or just can't get their act together. Seems odd to me because all 3 stores are the same ownership. UPDATE 11-8: After my review they changed their ways. The dining room has been open when I arrived between 5-5:30 AM. I was thrilled and set to remove this review and replace with a very positive review, until this morning when the doors were locked with a note saying they now open at 8 AM. Seriously, 8 AM? Now you've lost my business for good. Most people work for a living and are already on their way at that time. I like your coffee and you're location is more convenient, but it isn't much farther to McDonald's and their coffee is $1...