Amphora Bakery — Restaurant in Herndon

BRIDES STAY AWAY!!! THEY RUINED MY WEDDING DONT LET THEM DO IT TO YOU.!!! If it would let me post without a star I would. I ordered my wedding cake from here and had nothing but problems from the 1st meeting I had with them. You name it and it happened to me. All the hell they put me through leading up to my wedding was one thing. I figured that was the end of it and I would be able to enjoy my wedding and my cake would show up and be perfect.... HA yeah right. They brought me the wrong wedding cake!!!!! I ordered one 4 tier cake and 3 small round cakes. They brought the wrong round cakes and my tiered cake was the correct flavors but the wrong color and wrong design. The 3 small cakes I ordered were supposed to be tres leche and they brought me apple spice cake instead. That's nowhere near similar. I ordered the brightest white of white. I was told that it would look like snow. However I got an ugly offwhite-orange color cake. When I went in 2 days before my wedding to take in the accessories for my cake I asked to speak to the woman I had been emailing with for months so we'd all be on the same page since we had been having so many problems. I did that so I could make sure the color and design that I paid for would be on the cake. Honestly it wasn't even a complicated cake, all I wanted was heart scrolls on it, nothing extra, no complicated flowers or anything! The woman showed me the contract and I checked the pictures and colors and everything looked fine so silly me for assuming they'd be professional enough to get it correct 2 days later on my wedding day!!!! Also it turns out that the woman that I talked to that day was pretending to be the woman I had been emailing with. I didn't find out until almost a month later that it was a different person!!! They should have been honest and just said she wasn't there instead of lying to me. The day after my wedding my mom emailed corporate and they said that since the 3 small cakes were wrong she could have $200 back. We tried explaining that more than just the 3 small cakes were wrong that the color and design were too and they didn't care. We paid over $1600 for my cake, half of it was wrong and all your going to give us back is $200 just to make us go away? About a month after my wedding, when I got back from my honeymoon, I went to amphoras to speak to the manager Brandon. I hate writing bad reviews so I just wanted to talk to him and settle everything without me having to complain about it and leave a bad review. He apologized and claimed he wasn't told the whole story. I thought he was being sincere, he promised me multiple times that he would contact headquarters and call or email me back within a week. It's been a month and I've called amphoras multiple times and heard nothing back so I have decided to take things into my own hands considering they don't care about...

For my daughter's wedding this past weekend I purchased ten different 7" cakes and one 10" bridal cake from Amphora Bakery in Herndon. We had a cake buffet in place of one large cake to feed 115 people. Each cake was delicious, moist and beautifully decorated. The cake for the bridal party had a special grape and hops theme that was skillfully and artistically executed by the pastry chef.

The cakes were delivered to the reception venue on time and in excellent condition and exactly as I had ordered them. Our guests were very pleased to have several types of cake to sample for desert and constantly commented on how well they were prepared and presented and how wonderful they tasted.

I originally had reservations about ordering from Amphora due to a negative review but I had the opportunity to see and taste a cake from Amphora during a friend's wedding and was very impressed with its quality and flavor. My neighbor said she had no trouble at all and was well pleased with the quality and price of her cake. When I brought the negative review up in the consultation, my consultant discussed it with me and forthrightly showed me how the complaint was not valid. I appreciated her candor.

There was no pressure to buy a more expensive single wedding cake, my consultant was happy to help us select what ever we wanted and gave very good advice on what flavors of fillings to mix with what type of cake and icing. I also want to say how friendly they were when I was an hour late for my final cake review. I had the wrong time down on my schedule (my fault completely) and they still worked me in in a friendly manner.

I highly recommend Amphora bakery for wedding cakes, you will be very pleased and will receive an excellent product...

Really disappointed with the service and management. I had called the same day to see if a gender reveal cake could be made for me with a short notice. After they had confirmed with a chef that they could do it, I asked over the phone if I needed to pay over the phone. They said they needed to confirm one more thing and would call me back. I never heard back from them but assumed my order had been taken. I called that same day in the evening to say we could pick it up the next day. The woman that answered said that it was fine and didn’t check for me in the system to see if the order had been placed properly. I arrived the next day and was told nothing was made for me and that they attempted to call me back. I showed them my phone records and that I hadn’t received anything. Don’t know why the calls didn’t go through but told them I had called that evening and no one confirmed or checked the status of my order. They said they could now only do cupcakes instead of the original cake and that it would be more than the original quote. I asked if we could stick to the original quote as a mistake had been made and they were adamant that they could not and that they would have to do a full review over time to see if a credit could be given even though I offered to show my phone records and voicemails. I didn’t have a single voicemail or call from them. I wanted to pay but wanted to pay the amount that was originally quoted since this was an item that was different to what I wanted. We ended up not getting anything. making sure employees always check when a customer calls about their order could help avoid...