Extra Space Storage — Local services in Herndon

I was a tenant in the Herndon Extra Space location for 3 years, between a few different units. My review will likely be a bit different than average - About a year ago, contractors who were working on the roof of the storage facility inadvertently damaged the roof above my unit, causing eventual flooding and subsequent heavy mold which resulted in the loss of about 70% of the property inside. I had elected for insurance on the unit when I first rented it, which the value conveniently covered what was lost. The claims process, largely assisted by a previous manager of the facility (Hey Angela!), was incredibly quick and trouble free. I had a check from the underwriters within a few weeks, and Angela not only went out of her way to offer a new unit that I could transition between, but she also coordinated the pickup of the moldy items (which were large and required professional hands). It was such a good experience, that I continued to store the remaining items at the same facility for the next year up until I recently moved out of state and closed my account.

It's easy to reflect positively on an experience that proved trouble free, but a situation like this gave me a much more confident outlook on a provider within an industry that likely does not always produce such results. I recommend this location to any and all in need of a reliable storage solution, and more so, an...

I am in between homes and needed a place to keep my things, but the thought of public storage made me a bit nervous. I had no experience with it and the extent of my knowledge was gained through episodes of ‘Storage Wars’. My key concerns were security and cleanliness: I really did not want my items stolen or bug infested. I first checked out a place in Arlington and it was okay, but I had some doubts. Then I walked into Extra Space on Spring Street and I was completely wowed. First, the staff is incredibly friendly and helpful. Angelica guided me through several buildings and opened several different units so I could really get a feel for all the options. She also thoroughly explained the public storage taxonomy and soon I was well-versed in things like the difference between “indoor” and “climate-controlled”. Besides the great staff, the cleanliness and safety features really stuck out. It is clear that the staff takes great pride in keeping this place looking immaculate and there is plenty of light indoor and out that has brought me comfort even during trips to my unit later at night. All in all, I give this place a solid five stars and recommend it to all that value safety, security, and...

Prior to a cross-country move with a POD, I called to rent a unit at the Herndon location and was told that there would be no problem with placing a POD there to unload into the unit; just to speak with the manager beforehand. She also said that we could prepay at the lower rate we rented at, and not have the rate increase. Unfortunately, none of that was true.

Luckily, the manager V was willing to work with us and several phone calls later as we drove across the country, he was able to find a location for the POD at the facility as well as coordinate moving cars for space. We are extremely appreciative of all the effort he went through to help us with the situation.

We did have to pay extra to rent a parking space, and we are not necessarily able to prepay for our unit to avoid a rate increase like we were told. We do feel like we were misled by the call center despite us asking specific questions prior to renting the unit, and the unexpected costs were unfortunate. However, it all worked out in the end, the unit is just what we expected, and V was integral in making...