Golden Corral Buffet & Grill — Restaurant in Hesperia

We visited the location at Main Street in Hesperia, California today to celebrate our friend's birthday. Upon arrival, we requested a table large enough for our group. We were told that both the party room and the whole side of the restaurant that was not already full were "reserved" for large parties that would soon be arriving. They refused to accommodate our needs, even though one of the people in our group is 95 years old. We were forced to sit at two separate tables and not together. Initially, our server, Victoria, told us that she would not give us clean cups for drink refills, and even though she had a handful of dirty cups, sarcastically said that she could keep each person's cup straight. We very quickly realized that she would go to every other table except ours to refill drinks. She also refused to take our dirty plates away, and yet found it somehow appropriate to make a sarcastic comment when we would remove the plates ourselves or go get drink refills ourselves. After quite a while of this, we approached the Manager, Tiffany. She told us that not only were there no reservations that day for large parties (those areas remained vacant), but that she would also send a different server, Angelina. What followed was that the Manager Tiffany, Victoria, and Angelina would walk back and forth past our area several times laughing. Angelina not once came over to our tables. She would go to the table next to us, serve them, shoot us a dirty look, and then go back and laugh with her friends, Victoria and Tiffany. In addition, Tiffany sent one person alone over to sing "Happy Birthday" to our friend, while the three of them went clapping and singing to another table. Tiffany not once came to re-check our experience. To be quite honest, we were mortified by the lack of professionalism, not only by the servers, but by the person put in charge to supposedly supervise them. We were more in an episode of "Mean Girls" or junior high school bullying than in a professional establishment. If you can't ask the manager for assistance, who can you ask? When you voice a concern and you get laughed at and ignored for the remainder of your visit, it's truly disgusting! Tiffany, Victoria, and Angelina may have thought they were funny and not have cared about their poor and unprofessional behavior and how they treated our group today, but hopefully someone will care about this review. Not to mention the power of word-of-mouth. Shame on the three of them for representing Golden Corral in such an unprofessional manner. I truly hope that this is not behavior that this company condones. If I could give zero...

If I could give zero stars I would! This place was horrible as far as customer service goes. My family and I went there at the main St location and we weren't even there for more than 10 minutes when one of their waiters racially profiled us and automatically assumed we couldn't of possible paid for all the guest we had. (We spent close to $140 there) The waiter approaches our table and say to us I need to see all of your receipts and y'all have 12 guests at this table so as long as there's 12 guests on the receipt than we don't have an issue! ( Mind you he was yelling very loudly, and had many guests starring at us) so my mother ask him very politely to keep his voice down and if he has an issue to pull her to the side and tell her the issue because what he's doing is really embarrassing and uncomfortable. He proceeds to continue yelling and say it's just how he talks so he's not changing it. We give him the receipts and we have 9 guest on it because we had 3 ,3 year olds with us( my twins and my nephew) which in total makes up 12 guests. He sees that then storms off throwing his hands in the air saying if you want a manager I'll get you a manager ( even tho we never asked for one, and he never brought one over either) so we're really upset by the whole ordeal ,so we go over to the GM named Javier, He makes it seems like he would handle everything and if we would please return on Thanksgiving like we originally were planning ,and he would take care of the cost and he wouldn't charge us because of how ugly the situation was. Some of the guests even pulled the manager Dustin aside to let him know how ugly that situation was, and that he didn't even ask anyone else for a receipt to verify either, he only asked us! We call Javier today to get everything set up for tomorrow and Javier tells us that because we got a refund and left ( because we didn't feel comfortable staying anymore, especially with the server still there eyeballing us, and mind you we were only there for about ten minutes!) He was no longer going to honor what he first told us and that there is nothing further he will do for the whole ordeal we went through. I've never had such a terrible experience at a place where your spending so much money. It was our first time there and will be our last I'm so disappointed, and I wish there was a number we could call because this is wrong and nobody should have to go through what we went through and for anyone to...

This restaurant has to be the worst one in Hesperia maybe even in the entire high desert....... We have been here a couple of times and were so disappointed that we have not been in there for quite some time... We decided to try it again today to see if anything had changed but unfortunately it is worse than it ever was... We went around 1:30, 2:00 and the prices on the lunch menu are not what they advertised online so we ended up paying $32 for two adults to get lunch... We find a table and go to the buffet to check out the food... Everything looked dry and overdone, there were many of the hot trays with no food at all.. for instance there was no fried Chicken very little mashed potatoes no meatloaf and no pizza... There was a stack of burnt pancakes, the onion rings were soggy and when the chicken finally did arrive it was only about eight pieces and they were not completely done inside.. the hush puppies tasted like greasy lumps of tasteless dough. Once the meatloaf was out it was okay the new tray of mashed potatoes was okay and some of their other foods were not too bad like the rice and teriyaki or sesame chicken I'm not exactly sure what it was... They were very few desserts to choose from.. I know it was early in the day but if you're paying the same money that any other customer at any other time of the day pays you should get to have anything that they get as well.. cupcakes and little bits of jello topped with some Cool whip are not exactly what I would consider a dessert. The ice cream area was very dirty.. the only thing really good about the restaurant was the man who was acting as host, bus boy and getting drinks for everyone at the tables.. he was working faster than the rest of the crew combined. Unfortunately I did not get his name. also the kitchen staff that bring out and replace the food do not wear hair nets and they give you a sideways look when you ask if food will be brought out soon to refill the low or empty containers... This restaurant is not worth the price the atmosphere is severely lacking and they didn't even try to be festive for the holiday season putting up some sad, tired looking tinsel style ornaments. We learned our lesson today and will not go back to that restaurant again and I do not recommend...