Today, I went inside this Yougurtland to purchase 6 gift cards for $5 each to hand out to homeless people. When I entered the store, the gurl behind the counter who said her name was Destiny and who also was the store manager said that she could not give me 6 giftcards that totaled $30 since I was paying with my debit card. She said that I could only purchase $25 worth of giftcards and I could pay the remaining $5 in cash.
I explained to her that I did not have cash on me, when she suggested i use a wells fargo atm at the corner of the complex to pull put cash. I replied that, that particular atm would chaege me an almost $5 fee to just withdraw money. Was it possible if I could pay on 2 seperate debit cards. She said no, she opened up a drawer behind the counter and said it says right here our policy says we cant do that. I said I have bought over $25 yougurtland before for my family and extended family. Could I have my daughter then pay for the remaining $5 with a debit card, she then again said no. Sorry.
When I asked to speak to the Store Manager, she said she was the store manager. (Destiny) When I questioned why there was nothing posted about this policy she just gave me a blank look. I then asked to just purchase $25 worth of gift cards and I'll go to another store to get the remaining $5. She said she could not help me that this was fraud.
As I walked out the door, she started yelling that the apple valley location was closed.
I dont know who the franchise/store owner is, but this is not how you should run your store or have people like this managing it. Very poor customer service, and you better believe I have told all my friends and family about this location. My business will go to Menchies for sure when I am up in the High Desert visiting family.
Oh, and I went to another Yogurtland and was able to purchase 6 gift cards for $5 each just fine on my debit card with out any trouble or...
Read moreLove almost every flavor I've ever tried.each location carries a few different flavors different from each other and it changed rather often so you can be sure to never get sick of the same old flavor every visit.sign up with their rewards program and for every 100 ounces I think it is you earn 3 free ounces.if you go often and love yogurt as much as I do you might move up on the rewards tier. I received a silver hard plastic VIP card randomly in the mail and and now I get free ounces with every 36 ounces I believe. Also birthday freebie went from like 4 ounces to 16 ounces. I LOVE YOGURTLAND...
Read moreI love Yogurtland! Like most yogurt places it's definitely on the expensive side but they have a variety of flavors and sample cups so you know exactly what you're getting. I've been to another Yogurtland but happened to be in a different area and we stopped in to get some yogurt and relax after Christmas shopping. The young lady who worked there was absolutely amazing. I really felt welcomed and she invited me to sign up for the app which I did. Both of us really enjoyed our choices and my little service dog enjoyed licking...
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