LongHorn Steakhouse — Restaurant in Highland Springs

My mother & I stopped off I64W after a long drive, starving last night. The experience from start to of speaking with management, was a total of maybe 12 minutes & completely HORRENDOUS! We entered the restaurant behind a couple that was greeted with smiles & seated promptly at a table where they weren’t next to anyone in the mostly EMPTY restaurant. We weren’t greeted with even a hello, no smile, no words! I asked if we could have a booth for 2 & the young lady, who appeared to be the hostess, rolled her eyes & scoffed to another employee “seat them at (whatever the table number was)” We were put in a booth very close to a large table with a family eating & there were children yelling/talking loudly. (Let me say I have kids & know kids get excited! No judgement towards the family/children!) As the restaurant had AMPLE OPEN TABLES I returned to the hostess & explained where we’d been seated was loud & could we move to a more quiet spot. The same young lady from us entering looked at me with a look of disgust, rolled her eyes, wretched her neck back & forth but wouldn’t speak to me, wouldn’t look at me & plainly wouldn’t acknowledge my mere existence. There was another employee, a young man also present behind the hostess stand. I asked if it was a problem to be moved & the young lady still wouldn’t look at me & actually looked down & away from me. The young man smiled & spoke up “no mam.” I was aggravated at this point with the blatant disrespect towards me from the young lady. I physically bent my body & turned my head upwards to look her in the face & asked her “Why are you refusing speak to me & or acknowledge what I’m saying.” She still would not speak to me, but continue to just roll her eyes & wretch her neck back-and-forth. Her body language said everything that she was not verbalizing. At this point, I looked directly at her & asked to speak to the restaurant manager. She scoffed & popped her shoulders up, in what I took as an aggressive manner as she was upset I asked to speak to her manager. Another employee walked up & asked what was the problem, & I explained that I was not going to be disrespected in the way I had been. I said prior to leaving the review I intended to leave I would like to speak to the manager to explain why. A few moments later, a gentleman came out & did not introduce himself. I asked if he was the manager & he confirmed he was. I asked if we could step out into the vestibule so that we could speak privately. He obliged & prior to stepping out, I pointed out the specific young lady behind the hostess stand & explained she was the reason I’d requested to speak with him. I explained everything in detail that had happened since we arrived. I admitted that I had cursed in speaking to the employee who asked what the problem was when I requested to speak with him. Not at her, but in a statement I made in speaking about how I was not going to be treated the way I had. Just wanted to lay all the cards on the table & be honest. I explained I work in the food service industry & am a previous business owner. I shared my shear disgust over our experience. The way the young lady treated me was more than unacceptable & unwarranted PERIOD! He agreed no employee should treat a patron the way I had been treated. I explained I felt the hostess, being the first person people are greeted (or should be greeted) by as a representative of LongHorn Steakhouse was a detriment to the establishment. I shared I’d be leaving this review & would never return to LongHorn again. He gave a quick “I’m sorry” & held the door open for us to leave. While he was not rude in anyway, from a business owner & managerial standpoint I feel that there were many things that he could have done to try & stop or dissuade me from leaving this review. He made zero attempt. I highly recommend to NEVER visit the Laburnum Ave. LongHorn Steakhouse! I hope corporate sees this & addresses the lack of respect & the more than poor customer service provided by the Manager & the young lady...

One of the Worst Restaurant Experiences We’ve Ever Had – On Our Daughter’s 16th Birthday No Less

Our daughter specifically asked to celebrate her 16th birthday at this LongHorn Steakhouse location. We made a request for seating for 8 and were told it would be a 30-minute wait. After nearly 40 minutes, we were told our table was ready.

We were then taken to a table set for two. When we informed the staff that we had requested seating for eight, the server attempted to seat us at a table that could barely fit six. I asked for a manager, thinking surely this had to be a joke. After explaining the issue, I asked if we could use the two empty tables next to us. The manager, Daniel, told us those were closed because they had no servers for them — even though they were literally three feet away from where they just tried to sit us.

I asked, “Why can’t our server just serve us there?” No real answer. Instead, we were told to wait again — up front. Another 15 minutes passed. So now, nearly an hour after arriving, we were finally seated... at the same two tables we requested 20+ minutes earlier and were told were unavailable. Unreal.

To their credit, our waitress was great and genuinely tried to recover from the mess her manager left behind. She brought bread — but no knives. We grabbed a knife from a napkin fold, only to find it stained and clearly not sanitized properly. The next knife was worse. The third was still dirty. We showed the waitress and asked for a manager.

I watched her inform Daniel, who then walked around for another 16 minutes before finally coming to our table. In the meantime, we found a fourth dirty knife — which I photographed. I respectfully but firmly explained how unacceptable all of this was. Daniel offered a brief apology and walked away. No sense of urgency, care, or accountability.

As someone with over 25 years in customer service — including 10 years as a general manager — I can say confidently: This is not how you treat guests. If my staff ever presented 4 dirty knives, I’d have cleaned them myself and returned to the table with a sincere apology, ensuring my guests were comfortable and taken care of.

Instead, Daniel avoided us the rest of the night. The food came out subpar — $20 steaks served with plastic utensils (photo below). And the final insult? We were quietly given a measly 10% discount- as informed to us by our waitress from the manager, who was clearly embarrassed by the whole ordeal. But still would not show face or acknowledge us the rest of the night

This used to be a place we were proud to support in our community. But sadly, it’s gone downhill. For a special birthday, this experience was deeply disappointing. I would not recommend this location, and I sincerely hope LongHorn re-evaluates who they trust in...

Went today with most of my family. There were six of us, all adults. While our server (Ronni) was taking our order, another server brought us bread. Put it at the edge of the table, at my elbow. Thankfully, my husband alerted me to its presence as I moved and nearly knocked it over. We got the fried pickles and the Texas Tonion for appetizers. Both were quite tasty, but tepid temperatures. Several minutes transpired and we were brought our salads followed by another 10-15 minutes before our entrees arrived. My husband and I both ordered our sirloin medium rare. A different server brought our food. It arrived cold to the touch and much closer to medium (pink center, not red). Both our potatoes were barely warm. My son ordered a burger and one side was black (burnt). We alerted her to our dissatisfaction and she stated she’d get some plates for our steaks and have them recooked. Manager (I believe our server stated her name was Kamera?) came to our table and with a bit of attitude, stated that the server said we wanted to see her. Umm, no, not what we said, but I told her that our steaks were cold and my son’s burger was burnt. She, too, stated she would get plates for our steaks and get them to cook them. I mentioned if they cooked these steaks they would be over cooked, especially for medium rare, which they weren’t to begin with when we received them. She continued with her attitude and said we’d just have to cut into them. Several more minutes passed. I figured she’s having them cook fresh steaks...nope, she comes out with empty plates for them to “heat up” our steaks. Meanwhile, we’re eating our tepid potatoes and “add ons” of ribs and chicken. The steaks were brought out by Ms. Attitude Manager and asked us to cut in to our steaks (the ones we had originally eaten off of) and they still were not warm, and still not medium rare. No apologies. Both my husband and I were hungry and told her it’s not to our satisfaction but we’ll eat it. Meanwhile, my son still hasn’t received his burger. The rest of us are now “done” and he finally receives his burger. Pretty sure it may have been the same burger, because it looked burnt again on one side. The manager NEVER apologized, offered us any compensation or a complimentary dessert. Nothing.

I don’t think it’s asking too much to expect your food to be hot and cooked to order. I don’t think it’s wrong to bring it to the server’s attention when you’re dissatisfied with how your meal was prepared. I wasn’t looking for free, but an apology would have been nice and her (the manager’s) attitude was appalling, inappropriate, and very unprofessional.

It has been a couple of years since we have visited this particular location at Laburnum, and I don’t think we will be...