Got to say I've lived close to this McDonald's for a while now. Over the years I've probably atte there at least a hundred times. Usually the food is good. The staff however are just rotten. Case and point. Few days ago my order was rather cold. Was in the drive-thru for a while. Maybe it was shift change I don't know. I called and let them know about it. She took my name and told me to come back w my receipt. So 2 days later I go back w my receipt, explain what happened to the lady. She leaves me at the counter for probably 5 min then asks to see my receipt again then tells me my names not in her book and that she won't be able to do anything for me. I showed her on my phone where I called and had a 2 minute and 37 second conversation with McDonald's that day. She told me that proves nothing to her and looked past me speaking Spanish to the people behind me. I about lost it. I asked her name(not going to say it here but when I tell corporate offices and the franchise office what happened I will let them know her name) and just walked out. I proved as much as I could that I paid and called to complain. She was rude, condescending, and probably the worst resting bit¢h face I've ever seen. She's served my at least a dozen times. People like her should not be in the...
Read moreDO NOT EAT AT THIS LOCATION!!! I am not usually motivated to do a review unless I feel strongly, good or bad, about the service I received. However, since I cannot get ahold of McDonald's Corporate, I decided to show the ppl my experience from 2 days ago. I work in the neighborhood and walked over to get food on my lunch break. I ordered a plain McDouble & a medium fries. I waited about 10-11 minutes for my order and noticed that ppl that ordered after me were getting their food. They told me I was still waiting on fries. I told then I couldn't wait any longer so I was going to need my money back. I talked to 2 managers and by then my fries were done and they gave me my food instead of my money back. I started eating the fries on my way back to work and noticed a gray substance on my fry carton and it looks like a dirty fingerprint at 1st but when I dumped the fries out, the substance was all inside my fry carton. Idk what it was but I am NOT EATING HERE anymore and I suggest others...
Read moreThe worst experience ever at McDonald's. It was a lunch rush but with the number of employees in the kitchen orders should have been flying out. I ordered a Deluxe on a wrap with grilled onions and an order of guac on the side, I also used the mobile app for free fries.
They were out of ketchup at the condiments counter and I also asked for 3 mayo packets and there were none in the front. They had to go to the back to get mayo.
I placed my order at 12:04pm.
I waited an excessive amount of time but finally got my order. It was wrong.
I asked it to get remade.
Waited even more time. 22 minutes after placing my original order I complained to the manager. My sandwich was still not correctly completed.
After getting a bunch of excuses she asked if I wanted my money back. I said yes but was she going to comp the meal? She rudely said no I'm giving you back your money.
25 minutes after placing my original order I took my refund and left the store.
Major fail even...
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