Klub Haus — Restaurant in Hoboken

RUN away - no attention to detail, no designated event manager, and if something goes wrong, you will receive no apology or explanation. Their glaring incompetence was shocking and unacceptable.

We booked our October 22, 2022 wedding in May 2021. The event managers at the time were knowledgeable and able to answer all of our questions and concerns, so the decision seemed right (sadly, they both ended up leaving before our wedding).

After that, getting any answers from the venue was like pulling teeth. From March 2022 to May or June they had a new event manager named Kevin who was entirely non-responsive so I started including the restaurant group manager Adam on emails. Eventually, Kevin disappeared.

In July 2022, I met Adam in person. He assured me that he would adhere to all the promises made previously and we went through a list of questions I had. I asked to schedule a tasting and finalize the menu/pricing for our October wedding and he explained that they should have a fall menu by mid-August. It seemed like we had turned over a new leaf and were moving in a positive direction.

Mid-August came and went, and I reached out asking about the menu which Adam indicated would be ready by September 2-3. From 8/30 to 9/7 multiple emails were sent without anything being scheduled. Somehow, my wedding planner got contact information for another staff member from another wedding planner and was able to get us in for a tasting on September 22. We did not receive final menus, alcohol lists, or pricing until literally the week of our wedding. In multiple forms of communication, the venue assured us they had enough tables for our guests and that they could provide freezer storage for our custom ice cream cakes.

On Friday 10/21, I personally delivered the cakes out of a cooler bag to a member of the Kolo Klub staff and told them they were ice cream cakes and they needed to go in the freezer. She took them into the back herself and made me wait in the hallway so I did not see where were stored.

Come wedding day, we had issue after issue. There were not enough chairs set up for the guests for the ceremony so people were standing all over the back of the room. The venue had promised they had enough tables to seat our guests, yet two tables were sat around coffee tables. The bartenders were all making the specialty cocktails differently. During the speeches, there was loud music BLARING from the Pilsener Haus downstairs so people could not hear the speeches. The buffet took forever to be re-filled.

And finally, the venue RUINED ALL FIVE of our custom ice cream cakes AND DID NOT TELL US AT FIRST OR APOLOGIZE. These were gorgeous, custom cakes from Torico in Jersey City that looked like amethyst geodes. I only found out because I asked a server to have the cakes taken out so my photographer could take pictures of them before they were cut and I was told something like “there was an incident and there were no cakes.” As you can imagine, I was irate. The venue had upheld ZERO of their promises and now had destroyed our desserts that we paid for out of pocket and hand-delivered. I had NO WEDDING CAKE. There was no manager or head staff member on hand handling this situation and no apology. There were no proposed solutions of how they were going to provide dessert for our guests. In fact, my brother-in-law went out to a bakery and purchased cookies with his own money. I demanded to be repaid the money I spent on the cakes, and my brother-in-law insisted a staff member retrieve cash to compensate us, which thankfully happened. At some point what looked like a supermarket ice cream cake appeared. I am not sure if the venue eventually sent someone to get the cake or one of my other relatives got it.

It has been two months since the wedding and I still have received no apology or information on what happened, despite a staff member saying “someone would be in touch.” If I could do it over, I would never have hosted my...

Like a few other reviews for recent Kolo Klub weddings, our planning process hit a bump in the road when our previous contacts at Kolo Klub abruptly left the business. We were nearing our wedding date and left scrambling to get a hold of anyone who could tell us what was going on, who would be taking over in the process, and feeling like we might be starting over after nearly a year of planning our big day. Finally, the venue put us in touch with our new contact (after many unanswered calls and emails). Overall, the biggest hurdle was lack of communication and disorganization on the venue’s part specifically due to the change in ownership. In the end, thankfully, our event went off pretty darn close to the way we envisioned with only minor hiccups on day-of (which I feel is inevitable) but I can’t say the planning process was stress-free. I hope this transition phase is officially over for the Kolo Klub so any new couples planning their wedding there don’t go through what we and several others went through.

Beside those issues, I can confirm that the food was FANTASTIC, the drinks were amazing, the venue was clean and arranged pretty close to how we agreed in our previous walk through, and the staff were all super friendly and attentive at the event. We had a blast and we know our guests did too. We definitely are happy we chose Kolo Klub and feel we got a great value, but feel like we had some unfortunate timing with the transition of ownership of the venue by losing the original staff we worked with so closely when we booked it. Hope this is helpful for anyone considering Kolo Klub...

DO NOT PLAN YOUR WEDDING HERE - If I could give them 0 stars, I would. My wife and I got married in August 2022, i wanted a low-key, budget-friendly, fun wedding, and the Kolo Klub seemed perfect. Working with this venue was genuinely one of the worst experiences of my life. I had no contact with the venue for months (I had a contract and paid a deposit, and they went radio silent) after my original events coordinator left- my event then went through 3 different hands who all gave me different answers to every question- I was given multiple different pricing and food/ drink package info- I eventually got in touch with the owner, who clearly does not know his space because he made multiple promises they were unable to uphold putting his staff in a very bad position- I did not know who would be there the day of my wedding assisting my vendors and me until TWO DAYS BEFORE- I showed up the day before My wedding (as discussed with them one day prior) to drop off decor and my wedding cake and there was no one there, and no one would answer the phone, and we could not get into the space. On the day of my wedding, they did not have anything set up (thank god for my personal day of coordinator), ran out of food for my guests, and were serving well liquor when I paid for the premium liquor package. The staff that worked on the day of my wedding were kind, understanding, and somewhat helpful, but this a very poorly run business, and I felt incredibly taken advantage of throughout this entire process. DO...