Spitz - Cottonwood — Restaurant in Holladay

I got a falafel wrap, fries, and a drink and paid over $20. I sat down to eat it and realized it wasn't like my friends wrap or any wrap I'd had in the past from here. The paper had stuck to my wrap and when I tried to pull it off the whole wrap came apart. It was incredibly difficult to eat with my hands, definitely the messiest meal I've ever had. I was just trying to have a nice lunch with friends and this really put a damper on things. I let the girl working know the situation, her name is Valeria. Her actual response was oh yeah the press must be too hot I'll let the chef know but it's okay to eat the paper it's not toxic. Sorry, WHAT? I think the worst part is how she and the manager handled things. For an unedible meal and literal paper in my food they wouldn't do anything for me. She wasn't friendly even from the first interaction of her taking the order, you could tell she's just a young person who doesn't really care about the job and that happens so I asked for a card for the manager because I figured when I explained the situation, surely they'd try to correct things. Instead she called him, his name is Andy and his response was they don't have cards to give so I can just stop in later during the week and hope he is there and maybe he will do something. Again, WHAT? Doesn't even give me a date or time and this location is not very close to me. I was calm and polite and I don't remember the last time I asked for money back but this was an exception because of the literal paper and inability to eat the food. The whole thing was wild to me as someone who has managed food and beverage operations for several years I was really astonished by this situation from start to finish.

Not cool,...

I almost ranked it as 3 stars but as I wrote more, I realized that this is more like 2.5 stars. There is a lot of good in Spitz and I think that with some tweaking, this restaurant could really shine. I am giving it two stars for two reasons. First, it is way overpriced because the bulk of their dishes are made with either lettuce or fries accompanied by small amounts of meat and healthful toppings like tomato, onion, bell peppers, and cucumbers. Secondly, their spit döner kebab meats are not the "stars of show" and the restaurant is called SPITZ! The kebab meats really take a back seat. However, the flavor of their food is good and here are some menu recommendations. I recommend the Doner Basket first because you get to try so many things on the menu in one...the salad, the fries, the falafel, and the pita strips. Then I would recommend the Doner Salad for health. Next the Street Cart Fries to share with someone otherwise you are going to be pretty full of fries and miss out on a lot of Mediterranean flavor and freshness. The sweet potato fries are actually waffle cut and soft. The regular fries are good. The fried pita strips are good. The falafel balls are very dry and not good. The beef & lamb combo is much better than chicken because the chicken is dry. The garlic aioli, hummus, and salad dressing are all good and capture a lot of flavors. But to sum up, unless they improve the kebab meats and bulk up the ratio of kebab meat and other toppings (cucumbers, tomatoes, green peppers, olives), then it is just too expensive for something that is mimicking...

If you can, go to the sugar house or downtown locations instead. The cottonwood location is hit or miss on service and food quality. Some days I’d give it a 5, other days like today I’d give it a 1. The other 2 locations have been consistent every time I eat at them for years.

Today I watched my to-go order sit on the counter for 10-15 minutes before I could get it. Not because there was a line, but because the cashier was convinced it was an order for Phil and was suddenly changed and he even argued with me about it when I called him out on it. Well I opened my food in the car before leaving. Cold as the fall air. It had indeed sat there for 10-15 min. The cashier was also serving beer over the counter at the register directly to customers (illegal in Utah unless you are licensed as a bar) and serving beer without a name tag (also illegal in Utah). Since he had no name tag, I shall just call him guy with 90’s style spiky hair and baggy pants and tattoos on his arms. Tattoos and spiky hair are cool... no name tag, letting a customers order get cold on the counter while they sit and look at it, and then arguing with the customer about it...