Dunkin' — Restaurant in Holly Springs

Went at 9:15 this morning to grab my husband a black coffee with sugar. The girl working the drive through kept her mic on so I didn’t know if she was talking to me or the people inside. It was the people inside. I ordered large black coffee with sugar. She charged me almost $5! (I was thinking like my husband is crazy inflation sure is ridiculous 🤣) but when she handed me my drink it was an iced coffee. I said no I didn’t want an iced coffee and told her a large black hot coffee with sugar. She made the same drink again she just tried to hand me! 🤦🏼‍♀️I said no. Then she asked if I wanted it hot. Yes. So I got my hot coffee. No sugar. I asked for a price readjustment. I mean I wasn’t paying $5 for a maybe $3 coffee. The manager I’m guessing asked what was going on. I said is this coffee and that iced one the same price? (The line is already long behind me and took me 20 minutes to get up there). The girl was flustered and there was attitude as she said she didn’t specify. I get that. But ask hot or iced then if you don’t know. Don’t get upset and then I didn’t get my price adjustment. I tried handing her the change to even the drawer back out and then get my $5 and subtract from that. It’s not hard math. Every time we go here I regret it. The manager did offer me the iced coffee but I told her to just pass it to someone else. I don’t drink it. So I walked away with a plain black unsweet coffee. My husband better enjoy it. Better customer service training and fix that speaker...

How has this place not been shut down by corporate. Wish I would have read the reviews first. Look, it’s fast food, so I lowered my expectations. I would have been satisfied with the basics, like not acting like I interrupted the staff’s whole day with the inconvenience of making a coffee with cream. Not only did I feel like I was asking for the coffee for free or something, but they didn’t add or provide cream. How does a donut and coffee shop screw up a medium coffee with cream for an order placed on a mobile app? It’s not like they couldn’t understand me because I didn’t speak clearly? I didn’t even complain or ask for the cream, I just got out of there because of the attitude of literally everyone behind the counter. Guess I just won’t be back, which is obviously of no concern to Dunkin’ Donuts corporate. They don’t even bother with reputation damage control by simply replying to reviews, even with some boilerplate nonsense response. They just straight up ignore the reviews and let the store owners drag their brand. I guess that’s just how things are these days,...

Such a bad Dunkin. I read reviews that the customer service is terrible but I was in a pinch and wanted one coffee and a donut. How much of a mistake could they make right?! I ask them if a certain donut is part of their $1 classic donut with M/L/XL coffee deal, worker tells me any donut will work. I order a chocolate frosted, which I sworn is a classic anyways, and my coffee. Turns out any donut wouldn’t work, and I was charged separately for my coffee and donut. On top of that, they gave me the wrong coffee. I give it back and ask her to remake it. She walks back to the machines, opens the cap, then puts on a whole new cap. Doesn’t even remake anything. Right in front of me, as if couldn’t see her? And if she knew I could, well, that says even more. I didn’t care to start an argument, and she was already arguing with someone thru her AirPods..

I said thank you, took my messed up coffee and overpriced deal, and left. Won’t come back and suggest anyone to go elsewhere if you don’t want your time and...