Hot Dogs Grooming & Day Spa — Local services in Holly Springs

The first time I brought my 16lb Shih-Tzu/poodle in to get groomed, they did a good job. I brought him in for the second time on 8/18/2022 and this time it was awful. It's ridiculous to drop off a small dog for a 2pm appointment and 4 hours later you have to call to check on the status of your dog because they haven't even started grooming him yet. Two people dropped their large, fluffy dogs off after I dropped off mine and yet my dog was the only one that was still not groomed by 6pm (they close at 5:30). Do not bring your dog to Hot Dogs Grooming unless you want to leave frustrated and irritated with lies about their care! They will leave your dog in a filthy crate for hours. My dog smelled worse after I picked him up then he did when I dropped him off. I am so hurt thinking about the anxiety and stress my dog went through. I was told he didn't enjoy his groom and the receptionist said he needs to be put on Trazadone medication before getting groomed by anyone else. When in actually, he didn't enjoy being put into a filthy crate for 4 plus hours. Needless to say, when I picked him up, he looked and smelled awful! I took him to another groomer on 8/20/2022 (Saturday) and she had no problem completely grooming him.

I have no reason to lie! However, I unfortunately believed your blatant lies about the care of my dog until I realized his anal glands were swollen because you didn't express them. Also, he smelled awful because you didn't give him a bath. In addition my appointment was at 2:00pm. But, two ladies came in after me to drop off their dogs and it was after 2:30pm when I left because you asked me to wait and speak to the groomer. Speaking with a professional groomer who actually cares about the dogs she grooms, I now know it should never take 4 or 5 hours to groom a dog. That's stressful for...

**Update--The owner reached out to me today regarding my experience. She was very nice and offered to correct the amount they overcharged me for the handling fee. She also offered to personally groom my dog should I return to the spa. That is good customer service and I appreciate her taking the time to contact me to discuss my experience. Thank you, Amanda.

Terrible experience. I will never return with my dog. I have a Labradoodle who has never been aggressive a day in her life other than nail trimmings. I gave them a heads up about the nails when I dropped her off and stated if she doesn't allow them to trim her nails that would be fine. They called and said they were having issues with other areas and asked if they could muzzle her, and I said yes. When I picked her up, she was not completely groomed. They had no problem charging me full price and adding an additional 40-dollar charge for her aggression. I had to take her to her vet a few hours later and they finished the job of plucking her ears without having to muzzle her. My dog has been to several groomers and two vets, the one in Ohio where we just moved from and her vet in Lillington. I have Never been told she was aggressive. When I got home, I called to request a partial refund. I should have asked at the time of service but wasn't thinking clearly. They stated because they told me about the extra charge for her aggression, I would not receive any type of refund. They didn't tell me until checking out. Poor customer service. I will never return...

I rarely leave negative reviews, but the customer service here was extremely disappointing. From the start, I asked for both my husband and I to receive appointment notifications since we both travel often. That never happened. Instead, when they called to reschedule, my husband was told there was a $70 fee for a missed appointment. Later, when they spoke to me, the fee was suddenly $50. The inconsistency alone is frustrating, but the bigger issue is the lack of a proper system to notify clients of appointments—especially when that was requested up front when I scheduled the appointment.

When I explained that I never received any notification, the person on the phone was dismissive and rude. I said I would pay the fee but did not want to reschedule until the system was fixed. Her response was basically, “I’m sure the girl tried, but it’s the computer system.” No accountability, no solution, and no courtesy in how she spoke.

It’s unfortunate, because I was willing to give them the benefit of the doubt, but between the poor communication, lack of organization, and unprofessional attitude, I won’t...