Mauro's Pizza — Restaurant in Hollywood

It was 🆗😏 The 🍕 experience had the potential to be better ☺️ (short version) [long version] I prepaid for my order in advance just to prevent having to go in there and waiting prior to arrival.... But.... That didn't happen... And here's the rant ⤵️ •they were having a "𝘩𝘢𝘳𝘥 𝘵𝘪𝘮𝘦" finding 🔎 my purchase order 🅰️ 🅝︎🅞︎ name/number 𝙊𝙍 email was asked initially to match the online order 🖥️ to the proof 🧾 of purchase 🔗 Instead... More spent time ⏰ was spent (Just showing them my phone 🤳 of an unprocessed payment & getting nowhere with it) 🅱️ once they asked for a name / number / email.... They realized that ... There was my order... 😮‍💨 (Unprocessed payment and all)

📝 I think had they began by asking ENOUGH information from me before... Making a note of it... making the attempt to clarify any mix up and why they do this.... It would've expedited all of this ⏩

(Finally when they located some proof 🧾 of purchase ➕ processed the payment)

I figured since they haven't started 🔛 my order of just cheese 🧀 pizza 🍕 that I'd like to just add pepperoni to just a few slices....

I had to wait an additional 🔟 more minutes

So to wrap this rant 🆙 🇱 😂 🇱 •online order was made 2️⃣0️⃣ minutes prior •by the time ⏰ the pizza 🍕 was scheduled to be ready •upon arrival... Nothing was processed (payment 💲💲 𝙊𝙍 pizza 🍕) •after the 🔟 additional minute mix-up • 🔟 minutes after that... Then the pizza 🍕 was made (And it wasn't busy 🚧 there either) • total wait time ⏰ was about 2️⃣0️⃣ minutes (before) ➕ 2️⃣0️⃣ minutes (after) for a medium cheese 🧀 pizza with the other half with pepperoni 🍕 🟰 4️⃣0️⃣ minutes.... • price for this service 💲3️⃣0️⃣.0️⃣0️⃣¢

So, would I recommend this Nah 👎 Oh & Ⓑ︎Ⓣ︎Ⓦ︎ they also charge an additional 💲 1️⃣.0️⃣0️⃣¢ for Parmesan cheese 🧀 which isn't any different from the parmesan cheese anywhere else 🤷.... I could understand if it was fresh and graded for you, but it's not the case 🤷 ➕ Also, I heard someone sneezing there making pizza 🍕 and they didn't wear masks 🌡️🤧🤒😷 💡I would recommend at least stepping out to wash your hands 🧼🫧 Spraying the air 🌬️ with some sort of disinfectant aerosol (even if you're NOT sick 😷 Customers don't know that... 👀 Nor should they feel 🙀that they might've been potentially exposed ⁉️) especially for the price we're...

Mauro's Pizza is an absolute gem nestled in downtown Hollywood near Young Circle, and it's my go-to spot for a late-night pizza fix. Let me tell you, their slices are not for the faint of heart – they're massive and loaded with your choice of toppings, making every bite a flavorful adventure. Personally, I'm a sucker for their ham and extra pineapple combo – it's the perfect balance of savory and sweet that never fails to hit the spot.

One of the things I love most about Mauro's is its convenient late-night hours. Whether you're craving a snack after a night out or need a quick meal during a late work session, Mauro's has got you covered. And the best part? The prices are incredibly reasonable, especially considering the generous portion sizes.

Now, I'll admit that Mauro's can get a bit crowded during peak hours, but that's just a testament to its popularity. Trust me, it's well worth the wait. Plus, the staff is always cool and composed, even during the busiest times. They make sure to get your order right every time, which is no small feat considering the variety of toppings and customizations available.

Overall, Mauro's Pizza is a standout in the downtown Hollywood food scene. With its huge slices, tasty toppings, late-night hours, and friendly staff, it's a must-visit for any pizza...

Until today I had nothing but good experiences with Mauro's. However, the customer service experience from today has singlehandedly undone all prior positive impressions that were made. Ordered a pizza with pepperoni and extra sauce. Received a pizza with extra cheese and extra sauce instead. Found that out after bringing it home. Admittedly, I should have checked the pizza before leaving the restaurant. But when I called to inform them of the mistake, the employee insisted that since the order had said extra cheese and extra sauce that that was what was made and no credit or refund could be provided. However, when called a second time, the employee said the order read extra sauce only. So clearly, the stories changed, meaning that an awareness of the fact an inaccurate order was taken was present, but a willingness to acknowledge it to the customer was not. As a result of not working to resolve the issue, this business has lost a customer rather than making things right and preserving me as a customer more times in the future. And it could have all been avoided by just showing an effort to provide conscientious customer service rather than being too prideful and stubborn to acknowledge a...