Pollo Tropical — Restaurant in Homestead

First of all this doesn’t even deserve any stars at all your lucky there’s even 1.. so I went today night to go grab some grub after work im a chef that cooks hibachi so I thought I’ll go grab some pollo I ordered a large tropi chop pork white rice and beans with avocado and garlic cilantro sauce the woman with an arm tattoo took the order and made everything seem as if she had got it we go to the window pay and get our bag and checked it to make sure nothing was wrong but as we expected I got the complete opposite of what I asked for the only thing that was right was my Yuka bites we tell the young lady with red hair that it was wrong and she looked at us as if we were lying and before she took us she was having an jolly ol time with a friend that comes to the drive thru and sits there holding the line laughing and jumping around which I find unprofessional especially in the restaurant industry so another young girl that doesn’t speak any English came and took over for the red hair worker that thought we were lying and did the same expression as the red hair young lady did thinking we were lying so we tell them like “it’s wrong” and she goes “well you ordered the large tropi chop with …” couldn’t even have the word pork come out of her mouth and instantly started gaslighting us about how there’s no pork . So we just carried on .. the crazy thing about it is when you look in the kitchen everyone’s just pacing around and seeming like they don’t know what to do I took my tropi chop as is because honestly I was hungry but nah man that didn’t give me great customer service vibes that gave me I can just do what ever I want…the crispy chicken tropi chop that they gave me instead of the pork with avocado and sauce that I asked for wasn’t even pleasing honestly it looked like something I could’ve fed to my dog it is very poor management there and they need to be out of business...

No chicken!?!?, No steak!?!?! NO SOUP!?!?!? Only pork and pollo pollo sauce?!??!?! As I sit surrounded and entrenched in this hells gate of a drive thru line 20 whole lost forever and almost last minutes of my life to get this mind fk of an aggravating report blaring from the speaker box that is surrounded by brightly illuminated billboards plastered with images of apparently things they dont have, and numbers that resemble prices, now certain these are the kill counters for all the other souls taken by this trap in their quest for sustenance, and where I now have become snared accompanied by 5 VERY "HANGRY" mutinous things that used to be rational people, now feverish voids of hunger, eyeballing me while smacking their lips, like im on the menu, 🤏close to dying covered in pollo pollo sauce, had it not been for my quick thinking, Chuck Norris's cat like reflexes, my trusty fully charged cattle prod tazer, and a half gallon of baby oil ( made me harder to grab and hold down ), I wouldn't of made it to the Florida City Pollo Tropical, where I was promptly, professionally, politely and heroically served / saved by an outstanding masked gentleman "regretfully whose name I did not catch" and his attached battalion of operators, now dubbed the TropiChop savior and Pollo team 6, who quelled and neutralized the tense and volatile ordeal. And as if saving my life wasn't enough, even produced not 1 but 2 grails of the mythical white cilantro sauce. Tears of sheer joy would have run down my face had I not lost both my tear ducts at the golden arches of despair during the no hot fudge Sundays, on Sunday, fiasco of 2020. Thank you again, Pollo team 6 and the masked savior. TRUE heroes wear their capes backwards and call...

Can you please keep the females at the register because you had some guy there yesterday night and he was rude and had an attitude because he could not understand what a large cup of ice is. He gave me a small cup then after I told him what I wanted he goes and gives me a large cup of water And I’m saying I just need a large cup of ice. Then he gets an attitude because he doesn’t understand and tells me I’m holding up the line because of a cup of ice no sir the line has been held up because you’re incompetent, this was the longest I ever sat in line to get to the window at this location. I am not ordering food because it doesn’t agree with my stomach I usually go for a large cup of mango tea but you guys are no longer serving it. I needed a large cup of ice because I am in the process of moving and I don’t have a refrigerator yet and I’m redesigning my kitchen, do I have to explain all this and then on top of it I didn’t feel like getting out of my car. He has a problem where he blames everybody else talking about oh she told me water no you’re just lying and it doesn’t matter because I told you. I don’t care if I went to the drive-through for napkins I waited like everybody else and that’s what I want! All of the ladies there are...