Pizza Torn Basil — Restaurant in Honolulu

The pizza shop dining/tables apparently were “closed”, so the server lady told us to move our luggage outside of their dining area to wait for the pizzas we had ordered and also told us we’d have to eat elsewhere. While waiting for our pizzas, she then opened up the dining space to new customers. Mind you, we were still waiting on our pizzas. She opened up the dining area literally 2 minutes after telling us we could not sit or eat in her dining space. It was unfortunate that we felt discriminated against. When our pizza was ready for pickup, she was laughing and being extremely loud and rude as we walked away with our pizza to the “outside” dining space. Never again. Be aware if you’re considering eating here, they’re very rude and judgemental with customers. I don’t leave reviews ever, but the way I felt after leaving this place, I feel it would be a disservice not to inform future customers of this discriminating customer service here at the airport pizza shop called Torn...

The lady in her 40s-50s waiting tables with medium blonde hair was very rude and condescending, she screamed at me, not kidding, for sitting down at an open table to eat my food from the nearby Burger King. All the signage at the area said please seat yourself, not for tomato basil pizza only. She screamed at me to move to the outside tables, when all were full, when the table area had barely anyone in it. I have never met such a rude worker and barely write reviews but she prompted this. It was the lady with short blonde hair not the shorter gal with dark hair working at 12:00 PM 4/1/24 Honolulu airport, I hope her manager can instruct her to be more polite to customers AND add proper signage so we know it’s not for...

6-23-24 around 10:15 am Went to order a cheese pizza and an older lady with short short hair kinda dirty blonde hair was rude and racial profile my Daughter and I. I told her can I get a cheese pizza and she rudely asked me to look at price. I told her doesn’t matter price and she got upset and started saying how other ppl complain about it. Then a white male came and order and she was super nice and didn’t even ask him to look at price. This made me feel upset. She kindly greeted them with a smile While she was...