Starbucks (Gate G1, HNL) — Restaurant in Honolulu

Came to get a breakfast sandwich at this Starbucks in the Honolulu airport, waited almost 10 minutes for the wrong sandwich. There was no line, 3 people working and when I confronted getting the wrong sandwich, I was argued with after rudely watching them take the incorrect sandwich from me and throwing it away. I asked if they would give the wrong sandwich to me so I could give to my daughter If they were just going to throw away and was very impolitely told no as they proudly threw food away. Starbucks just wastes food when their staff makes mistakes?? It took almost another 10 minutes to get the correct sandwich all the while, arguing their posted prices versus what was quoted to me and shown on my receipt. Had the order been corrected with polite staff to own the mistake, I would continue to go to Starbucks. This puts a stain on my once high opinion of Starbucks and will likely not go to another one even outside of this airport. G1 Honolulu Starbucks, get it together or hire new staff. Would...

Customer Experience Review – Ordered at 9:00 AM Today

I ordered a tall oat latte and paid over $7. The cashier asked for my name, and I was ahead of five other customers. As we all waited, an oat latte was called out—but no name was mentioned. Someone else took it and left.

I waited patiently, but ended up being the last one still without a drink. When I asked the barista about my order, she made a latte with regular milk. I reminded her I ordered oat milk, and instead of resolving the issue kindly, she responded rudely, saying my coffee had already been picked up.

I explained that it wasn’t my fault—my name was never called. With my boarding gate about to open, I had no choice but to accept the poorly made replacement. It was a disappointing experience, especially when time and clarity...

Absolutely horrible service. Everyone involved in the operation of this location should be ashamed of themselves.

I ordered a black coffee, and assumed that's what I had been given. After letting it cool down I took a drink and immediately realized that the coffee had milk in it. Which I am allergic to. Fortunately I didn't drink enough of it for it to be a health issue.

I set out to return the drink and explain the mix up, only to discover that the location had closed 30 minutes earlier than is listed.

I expect things like this from lesser coffee chains, but not from Starbucks. There was a time when the Starbucks name stood for high quality products and service. I guess those days...