Papa Johns Pizza — Restaurant in Hoover

I have had some poor experiences here in the past but I had to give 5 stars because of the customer service I received on 2 separate occasions. The 1st occasion was I have ordered pizza from here several times before. I always ask for extra pepperoncini's and pay for them on the online check out and they would NEVER include the extra I paid for. After the 3rd time of this happening I called the corporate offices and they got me in touch with the owner who apologizes for the mistakes and gave me coupons for 3 free pizzas. Since then I have never had that problem again of ordering extras online and them not including them. I'm guessing she had a meeting with her employees telling them to pay attention better.

The 2nd experience is why I'm giving 5 stars. My car recently died on me in front of their store. I asked one of the delivery drivers if he could help me and he went into the store and got another employee and they both tried to help me out. They tried jumping my car off and doing all they could to help. It really made me feel great that there are kind people in this world. Even though my battery was completely dead and they could not get my car started, I was more than happy with the fact that they went above and beyond expectations trying to help one of their customers. (One of the employees who was making pizzas even stopped working to come out and move his car so that his co worker could get his jumper cables closer to my car) So God bless the 3 employees...

I accidentally ordered carry out tonight at this location. Unbeknownst to me, I thought I had ordered delivery but when I called to say I had made a mistake, accidentally gave them the wrong cell number.

The manager was so nice, he said he tried to call me but I transposed a number as a typo. Anyway I picked up the pizza and the place is slammed. They had two out of six drivers show up for work tonight. The manager was hustling, was so apologetic and even offered to give my tip back. I told him to keep it, they needed it tonight especially. So I just want to say during this time of Covid variant and freezing in Alabama, try take it easy on these people. They are providing a service that is very popular and doing the work of many who are either sick themselves or don’t show up for work.

The pizza was delicious- it was still hot when I got there. Don’t forget to tip and if they make a mistake don’t lose your mind, in the grand scheme of things we are lucky to have people working.

Thank you Papa Johns. This location in Hoover AL is doing...

Manager at this location is confrontational and downright rude to his customers. I didn't get the extra sauces I ordered, but I didn't want to make a big deal about it, so the next time I ordered I just told him that I never got my sauce previously and asked if he could include some. He climbed my tree like I was the problem. He demand that next time I call right away.

So I did... The next order came without my extra paid for sauce AGAIN, so I called the store. The guy asked me if I wanted them refunded or delivered. I asked for delivery (after-all, the only reason I ordered them in the first place is because I wanted them). We hung up and I never heard from them again. No sauce and no refund. These guys are thieves, and obnoxious...