Flippers Pizza - Windermere — Restaurant in Horizon West

Well apparently I’m not first. I had the same experience as another reviewer.

Ordered a pizza through uber eats. Waited an hour and a half while the driver sat at the store (not his fault) so called Uber eats.

Apparently the order was never confirmed is what the manager tells the Uber eats tech support. I call the store and get “we have high volume so deliveries are at 45-50mins.”

Owning a business in the area, I get that and normally that makes a lot of sense and is reasonable. What is irritating is that I mentioned to him it’s been an hour and a half so clearly I’m outside the scope of the typical process here but he doesn’t seem to care. I don’t want anything for free (uber eats told me to write feedback since at least they seemed to care). I just am annoyed that if I hadn’t called Uber Eats and subsequently called the store, I’d be home twiddling my thumbs while staring at some poor guy on an app who got stuck for an hour because someone obviously didn’t do their job. The manager wasn’t rude but he was far from empathetic. The first person (said his name was josh) was at least friendly.

I’ve submitted an email to flippers corporate already and let’s see if this review changes based on whether I get a response or not.

12/3/19 Heard back from someone a few days later (holiday weekend + a business day so not too bad) and I’ve gotten an apology with a real explanation and a credit for next time.

Awesome follow up and...

I got there for lunch about 2:30pm on July 10th. Since I know the procedure, you sit wherever is empty, I didn’t see a server and I sat on the first table closest to the register. The server (a guy) passed by me 3 times and didn’t ask for what I want. At the 4 time he asked me “Have you been served?” I stated “Not yet”. He continues walking around. Another server arrives and she starts taking care of a new walking customer, while I’m still waiting for any of them to take my order. Since I notice that the walking customer did a take out order by going to the register, I decided to walk to the register and do my order. The server at the register was surprised that I wasn’t being served yet. Even the cooker asked the first server that I was sitting there waiting for service. Botton line I did order my lunch with the second server (a sweet girl) who really did a great job. But the guy that passed by me several time sucks as a server. If you work as a server, your main duty is serve your customers, if you can’t perform as a server, find another job. I love the pizza, but service is the main reason I eat out. Pretty disappointed of the service received at this location. As a Manage, hiring the right candidate is the key for a successful business and this one needs...

During a recent vacation to Orlando, we noticed that Flippers Pizza was being delivered a few times around our resort. Being pizza fanatics and naturally curious, we decided that we would order in one night. We were SO VERY GLAD that we did. Our order consisted of a large pepperoni pie along with a side of Asiago Pepperoni Rolls. Let us pause the review here for a moment to focus on the pepperoni rolls. These were expertly made and contained an amazing combination of flavor. The pie was a perfect Sicilian crust with ingredients that shined. There was REAL mozzarella on this, friends! Pair that with the sauce and fresh pepperoni and you have some ‘za to die for!

My wife and I make regular trips to Florida. While this was ordered on a whim during our most recent excursion, I can tell you that we will be making Flippers a recurring eatery during our jaunts to the Sunshine State. If you are in the Windemere or Orlando area – you must treat yourself to this stand-out pizza parlor.

Did I mention the Asiago...