Brick House Grill — Restaurant in Hot Springs

Visited today with my family. 4 adults, & a 1 & 3 year old. It was our first time, so didn't know what to expect. We get seated right away. We waited about 15 minutes to give our drink order. After we got our drinks, we waited another 15 min just to order our food. While we all waited so patiently, even the toddlers, we saw 5 tables get seated, get drinks, and get their orders. So after we went to find our waitress we were able to then order our food: 1 triple combo appetizer, 2 burgers and a side salad. It took over 45 minutes before we were served our food. My husband's burger looked like a charcoal briquette and the cheese sticks, chicken strips, and onion ring appetizer was extra crispy, and hard as a rock. Took forever to get our servers attention, we didn't get refills. We get her attention again to show her the burnt food, she doesn't offer to have it remade, doesn't ask if we wanted it remade, leaves it and doesn't even respond when we tell her it's burnt. At this point our 2 toddlers were fussy and ready to leave. We had to flag her down every time just to get any service. Every time she just walks on by and comes back after she's waiting on someone that got there an hour after us! I tell her that we aren't happy about the burnt food, and she proceeds to say, well I didn't take it because I thought you wanted the onion rings, but I took it off your ticket. She was extremely rude. When we asked for a manager they said the manager had just left. My burger was fine, but I felt bad because everyone else's food was burnt. My husband didn't even eat a thing, and it took forever to pay our check to leave. I don't like being in even the best restaurant for 2 hours, much less one with terrible...

Want to be disrespected by the manager and have third world customer service this is the place for you!!!!!! Wife and I went out to dinner she ordered their house “special” chicken which supposedly comes on a bed of wild rice (which it didn’t) and a burger for me. Wife did not receive a refill on a drink throughout the dinner nor was asked if she was would like anything else throughout the dinner. Oh not to mention the appetizer we ordered was never put in and when we pointed it out while receiving our main courses we told the waitress that we didn’t receive our appetizer the waitress said “ oh I didn’t put it in would you like me to put it in for you” nah we just order things because just for funzies not because we want it. For the finale I thought it would be nice that I would give the manager(who was also the bartender an older lady) the feedback on the service we received since I am a business owner and love feedback but guess what she had zero sympathy and refunded 8$ back while telling the waitress who served us “ it’s ok sweetie I got this don’t worry” and said to me “I hope you have a better night”. I don’t care about the 8$ all I wanted was to be acknowledged. We came from Texas to enjoy the bathhouses but this experience alone turned our last night here very bitter. I hope the owner can train their staff better and perhaps teach the manager on how to act professional while dealing with a customers concern. If the owner would like to take a look into this/ cares at all. The server was Morgan H table:3 check# 5125 date 8/8/2022...

Avoid! Came here with my gf and 2 kids and asked to sit on the patio but was told we couldn’t because it looked like it was about to rain (which it never did,) that should have been the first sign to just leave but it’s a pain to drag kids around so we sat inside. Our server was really nice and that’s the end of ice things I have to say. We ordered 2 cocktails but they were both overly sweet and you couldn’t tell that they had any alcohol in them. They then brought out just the kid’s meals and didn’t bring our food at the same time. The kids had finished their meals and started to do the things kids do when they’re bored at a restaurant so we finally just asked for our meals to go. We paid the check ($100 for 2 kids meals, 2 adult burgers and 2 cocktails so it’s definitely not low end) and left. Went home and got the kids in bed then went to open our to go meals and found that our burger (both ordered medium) were completely raw inside. I’m not talking a little pink in the middle, I’m saying the entire burger other than the very outside was raw meat. The bun wasn’t even toasted and my gf had hers with no bun so she had a soggy piece of lettuce that they put on bottom. We cooked our own burgers in the oven and called it “screw you, give me your money and cook your own f** burger” night. Truly a horrible experience, except for our server who was very nice. All in all, just go to McDonald’s and the liquor store if you’re looking for a...