Burger King — Restaurant in Houston

I went to this location with my children because we were in the area. The cashier wrong my order up wrong. When I reviewed my receipt and noticed the error I kindly asked the cashier to refund me my money. The cashier explained to me that they don't give refunds. That came as a total shock to me because anywhere you go and something is wrong especially when it's not on your behalf they give you your money back, that's just quality customer service. Apparently at this location they don't give refunds. So I asked to speak to the manager and the manager comes up and say the exact same thing and tries to get me to order more things in replace of the money. In fact the things that he was trying to give me wasn't even equivalent to the amount of money that was owed back to me. I went back and forth with this guy for a while before he decided to give me my money back. Then when he gave me my money back it still wasn't the right amount that he was supposed to give me back. The manager explained to me that his general store manager told him not to give refunds. Once he gave me the money back he then calls the manager over the store and explains the situation. I don't really know what was said over the phone but I did realize that the guy was not lying to me. So this took me by total surprise because in all the years I've been going to Burger King I've never had this issue before. So I called other Burger Kings to see if this was a restaurant United decision and it was not. Other Burger Kings give refunds in accordance to whoever messed up the order. So I was even more surprised. I'm like what's so different about this location that they don't give refunds, that's still not making any sense to me. I can't blame the workers because they're only following orders from their store manager. However, we will not be going back to this location because that is not quality customer service. If you cause a problem you should fix the problem not try to force someone to get something that they don't want all because you guys don't want to give a refund. On top of that the burgers, that we ordered they were nice they were fine they did it correctly, however the fries were old, cold and over salted but due to what I went through I did not go back to even get them to correct it. It's just too much. I was already reluctant to go to Burger King because I wanted to eat somewhere else but my children had such an awesome experience at the location in Danville Kentucky Burger King that they wanted to go back to Burger King. This is not my usual experience for Burger King so I just will not be going back to...

Walmart had a special so my wife and I tried this location. As many fast food places they had some people that didn’t show up for work. The priority seemed to be the drive through lane. Our order was done in the app as a pickup inside. My wife’s order was quick and I told her to go ahead and start eating while her food was hot. I sat on the bench and watched the cooking area make orders and set them out. I then saw my pickup order food slide down. No one was there to bag it and give it to me. Several drive through orders were done. Finally some walk in customers came in and gave a long order with changes. Then more walk in people came in. Finally the person that had come from the drive through for them grabbed my order and gave it to me. When I sat down my wife was done with her meal. She was glad that I had told her not to wait. In the end her order was good and she enjoyed her Jr. Wopper and the half fries and rings. While my cheeseburger was no longer hot, but just warm. Next time we come we will order and use the drive through to pickup our food. We may then take it in to eat as the restaurant was clean and well maintained. As I stated they were short staffed during this lunch rush time with several people using the...

Here's the thing about this location. I live in Kingwood and I like BK. The problem with this location is that they are such low volume that they cut corners to try to make it up. Just yesterday they did it again. I went through the drive-in and when I got home I found that my large coke (2.59) was 3/4 filled with ice. If was just the first time this happened I wouldn't bother taking time for a BK review but with this particular location it happens every time. It's not that one kid got it wrong. It's obviously how they are instructed to fill the cup. I don't care about the silly 2.59 but I do care about being taken advantage. The McDonald's just around the corner doesn't play these games. I've been to both. Bottom line: that was the last time they'll ever see me...