Charlie's BBQ & Salads — Restaurant in Houston

Zero STARS!!! Gross overpriced food and terrible customer service. I ordered a salad with a side of brisket on it. The veggies were old, stale looking and unfresh. The guy making the salad had a very pleasant attitude and was friendly. However the middle eastern guy in charge was the total opposite. Very mean looking with bad energy. Looked at customers with a dirty look and he had a rude attitude. The salad was $15 and the brisket had no taste and was dry & COLD (like refridgerated cold) and unseasoned. I'm not sure why the brisket was cold if it was sitting out under the heat lamps in the serving line as the man with the horrible attitude sliced it.... He was also the person I paid that didn't tell me my total. I had to ask him how much my order was prior to swiping my card. POOR CUSTOMER SVC!!! Never will I buy from this establishment again. $15 went to total waste. I threw it straight into the trash when I got back to the office. Big disappointment! I wouldn't feed this mess to...

I really like Charlie's BBQ. They have comparable/reasonable prices in line with what you usually find in the tunnels, if not a little less expensive depending on what you get, and the food is fresh and good quality.

There are also a lot of options. Although it has BBQ in the name, they also have a large salad bar, cheesesteak, hamburgers, and fried catfish.

I find the staff to be pretty friendly and helpful, and they do a good job of managing individual orders as well as large catering orders. I never felt like it took longer to get my food because of a catering order (which happens at some downtown places.)

Additionally, this has nothing to do with the restaurant specifically, but the eating area nearby with tables and chairs is usually not busy because most people get their food and go back to the office, so it's nice and quiet and has a lot of natural light coming into it from the opening above....

How to loose a first time customer? I ordered a Walnut salad. Upon arriving to my office, I realized they had given me the wrong salad. Went back, they gave me an alleged walnut salad this time with 4 pieces of walnut, only a few pieces of apples and 4 pieces of chicken. Even when I specified balsamic dressing on both occasions, they gave me Cesar dressing on both occasions. I decided not to go back to exchange it. Will not go back to this place again. Will stick with Chick fillet, which...