Chipotle Mexican Grill — Restaurant in Houston

Alright now! You guys are a newly opened restaurant. I usually order from the Broadway location in Pearland. I decided to order here because its closer to my home. I ordered a Chipotle bowl with chicken, black beans and some more items. The chicken was really charred. I thought maybe I ate a corner and it wasn't a big deal but several pieces of the chicken were charred. It wasn't alot of chicken but it seemed as if they gave me a double order of the black beans. The sour cream was very watery. I also ordered a salad with fajita meat and extra fixings. I literally had 6 pieces of salad! I'm not sure whose in charge of this location but you guys are gonna have to really get your business in order. This quality of food is unacceptable! If this continues, you won't make it in this area. I didn't rate the atmosphere because I didnt go into this location. The next location is only 4 minutes away. Do better or...

The facility stays open till 11pm however when I went at 9pm almost all the beverages were empty. I asked the first employee I seen and she said “I’ll let them know”, I patiently waited a few minutes then went back and tried and noticed still empty so that asked for a second time and another employee said “we can’t refill the drinks until tomorrow”. Was this pure laziness or is this store policy? & if so why charge clients for drinks but then say at 9pm we are unable to refill drink machines even though the store stays open till 11pm? This being a brand new location I’m not pleased at all with the customer service at...

Employees are rude. I came a few weeks ago and one of the staff members was really rude. I didn’t want to judge the whole location off of that one visit so I came and tried again. The staff memebers were still rude and they don’t know what they are doing. I understand the location is new and aren’t efficient at their jobs yet but it is not hard to be kind. The location down the street near broadway is way better. Just take the extra 4 minute drive to go to that location. It’s...