James Avery Artisan Jewelry — Local services in Houston

Update - I emailed the company and received a call back right away from the store. Michelle informed me this was not that policy and invited me back to have my charms put on. When I got to the store, Iris was super helpful and helped me upgrade one of my charms, decide on another charm, as well as placement for all of the new ones. Wish I had encountered these excellent team members in the first place.

Original Review - I was super excited to get James Avery charms for my birthday to add on to my mother’s gold charm bracelet after she passed away last year. It has been decades since I stepped foot into a James Avery store - but my mom got us charm bracelets when I was younger, so it made me feel closer to her. I called the store yesterday to confirm they would add the charms and this morning packed up my old silver charm bracelet to have cleaned for my daughter as well as have my new charms put on the gold bracelet. When I arrived at the store today, I was rudely dismissed by Dawn, because my mom’s gold bracelet itself was not a James Avery bracelet. She just kept stating “that is not a James Avery bracelet.” She stated they would not add my new gold charms, despite them being James Avery. My husband just spent $400 on these charms - one custom engraved with our wedding date and one for my daughter’s birthstone and I was planning to add to this bracelet as time went on. Dawn directed me to another jewelry store in the area. I’ve looked online and consulted my cousin who used to work at a store and can find no such written policy. I called the store back to ask for more information about this policy and give them a chance to fix it, but Dawn, the team lead, was too busy to take the call. I just can’t imagine a company that is built on thoughtfulness would have such rude and thoughtless leadership...

I usually don’t go to this store, I’ve been here 3 times. Well this Tuesday I went I went due to my monarch butterfly charm getting damaged. One of the bronze wings area fell off I’m not sure how. I bought this charm maybe like mid January. The lady at the register explained that they would take the old monarch and I would have to pay half price for the new one. I’m trying to process how that’s fair because I paid full price already 58$ not including taxes then I’m being asked to pay half the price so essentially one monarch cost me 87$… I couldn’t make sense of it. So I’m trying to explain to here when I bought it and essentially she’s like what’s your point? Tbh idk the exchange or return policy but that’s what I was trying to get at specially being so soon that it was damaged. So lady says I can call my manager and I’m like sure. I did not get her name but I can surely describe her blonde hair maybe dark roots she had a beige cardigan with blue butterfly's. Manager comes over and her demeanor is already wrong, like she was done and we hadn’t spoken yet. I’m sure she got briefed by the register lady but she ended up talking to me and not talking with me. I get you have to have a strong demeanor specially being a manager and being in customer service but I personally don’t feel like I deserved that. I have 3 James Avery bracelets all with charms, anklet and earrings. I’ve been a customer since 2015. I don’t know what all they see but she was treating and looking at me like I was a “Karen”. So she goes on telling me that she can do this 1 time complementary but that she can’t guarantee it won’t happen again and that if it happens again I will pay full price and not half. I said okay cause her demeanor was not welcoming at all. So I really hope this doesn’t happen again and I will surely...

Walked into here on 6/28 around 7ish and wasn't greeted with hello welcome in to James Avery nobody on the floor to help. It was only one other guest and two associates were behind counter talked among each other. I glanced over charms to find number for what I needed but yet it would've been nice if I could've been asked if I needed any help even though I already knew what I wanted. I got in line and associate Natalie asked if I was ready and I told her what I needed and as she was getting my info and about to pay. I am a first responder so I like to get my discount which is just a quick 10% but it's nice to have since I am a first responder. Associate Natalie said she needed to see my badge which is understandable cause of protocol but I usually show documentation of my first and last name and it says I'm a firefighter and my department. It just doesn't show my face. I never had an issue cause I'm a frequent guest and even some associates know me. I asked for the manager and she responded I am the manager. I asked for the store manager since her name tag didn't even say she was the associate manager. She pointed out the store manager who was accompanying another guest at the register and I just feel like she was not accompanying me as a guest and being respectful which is why I am giving a review about her. She was just like whatever about the situation as if she could care less. Very disappointed. 0/10...