Jack in the Box — Restaurant in Houston

Jack in the Box located 8497 S Sam Houston Pkwy E, Houston, TX 77075

I went through the drive-thru and purchased 3 egg rolls. Got to my destination 20 mins away, opened the box to find three eggrolls so burnt I could not eat them. I called the store to inform them and the lady who answered the phone answered as if she was answering her personal number. I said "is this jack in the box," she said, "yes it is". I said "is that how you always answer the phone?" she said, "what do you want". I said "I want to speak to your manager!" she said, "I am the manager". I said, "then I want to speak to the manager in charge of the entire store". She said she wasn't giving me that number and hung up. I called back and she left the line off the hook so no one could call. A few minutes later I called back and again answered like it was her personal phone. I asked her for her name and she said, Yolanda. There is no way she gave me the correct name and I know damn well she is not the manager. This is uncalled for. I didn't even get to inform them my food was jacked up. It is very apparent she hates her job. She needs to treat people...

First time I was able to get food here out of five visits! I get off work late at night so I'm often out for 3-4am meals and my prior four attempts to go here over the last two years, I got, "sorry we're temporarily closed as our POS system is down!" Like come on man. It can't take that long to do your end of day stuff, and you're turning away money! At least have a way to take cash if your system is temporarily down. But no way it was down every time I went there this late at night. Thankfully my recent visit was just after midnight so that excuse didn't happen. Food was good, felt like the fry box wasn't full. The cashier didn't say a word after taking my order. Is that expected nowadays or ? I get it's a late night job but no customer service whatsoever. I normally aim for Whataburger but if their line is too long I skip them and go home but I figured I'd try y'all again for the first time in a while. Anyhow will see if this review falls on deaf ears or if maybe the owner/GM/franchise operator makes attempts to improve late...

The fleas that work this location are lazy specks. Came at around 4 pm on Sunday 6/2/2024 for the 2 for 5 sausage egg croissants. At first they said they were out of croissants. And then when I asked if they could replace it with a bun they said that their system was down and they couldn’t input it in the system. I came to the window and was met by two hispanic males. I offered to even pay more for the sandwiches to be put on a bun instead of the croissant. But they continually insisted that they could do nothing. The peasants at this location are costing potential sales because of laziness. I hope management gets rid of these lil minions. Will not ever be back to this location.

In the end, I left to the Jack in the Box on Cullen, where they took care of me immediately and gave me two sausage croissants for $5. Simple. Take your business to a better location just a few miles away, it’ll save you time, trouble, and frustration. They need to get rid of these fleas so they can...