Shipley Do-Nuts — Restaurant in Houston

Sadly I was torn on leaving this review as this was my normal morning commute stop.

But after several visits, ignored requests, and tipping for subpar food / service. This location will no longer be a place I frequent.

I have been receiving hard toasted kolaches and hard stale donuts. I still returned and requested fresh & hot glazed donuts out of the last 5 visits. Not once did I received what was requested during my morning commute.

Not once, was I informed that there were no fresh or hot donuts. You give your order to the person up front, and they pass along the order without a customers request. Sometimes in Spanish, other times in English. Yet the out come is still the same. Or it's lost in translation.

In an age where everyone & everywhere wants a tip for little to no service. Noting, I always left a tip for service. After 5 visits, had enough of my request falling on deaf ears. Obviously the employees nor the owners care of what's being served to their customers.

If I wanted hard stale donuts, I'd go across the street to Pena's Donuts.

Take your business elsewhere. There are other locations that will accommodate requests. 288, Fuqua, Pearland

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My husband got to this establishment at 6pm two hours before it was supposed to close and because he was driving a semi he decided to park and walk in but found that the lobby was closed a lady standing inside of the establishment told him to go through the drive thru so he walked around to the window and the lady refused to serve him, when I called the establishment the women answers the phone speaking English perfectly fine and when I asked about the situation she said " oh yeah he had no car" I said I know he was in a truck I then asked why the lobby was closed she said okay tomorrow I said can I speak with your manager she said tomorrow I asked her what her name was since she is being unprofessional she then began to claim she didn't speak English then commenced to tell me she had a customer in the drive thru I said so you do understand English she said no I then began to speak Spanish she said she don't understand Spanish I asked what language did she speak and what was her name she then hung up on me!!! I am pissed I WILL BE REPORTING THIS TO CORPORATE!!!!! 😠😠...

Don't go there! Or be ripped off. She ask me for cash if I had it and so I gave her cash because they was low on it. I gave her $10 and my CC. She said that she would charge me the difference on my card. She overcharged me on my card for 1 dozen donuts & about 4 additional donuts for almost $24.00 total with the cash??? I noticed it after driving off and came back minutes later. She had to recalculate because she claim she mistakenly overcharged me on a few donuts AFTER I came back and told her she overcharged me on my CC? But yet she contradicts herself and say that she was going to give me my change back but I drove off before she was able to???? I reported it. The owner or supervisor or whoever responded don't care. They reached out only by email not by phone stating that they investigated and saw no wrong doing was done because she was low on cash. They totally missed the point because all they care about is having a body there and could careless about...