Domino's Pizza — Restaurant in Houston

I had gone to this place for years it's the dominos for my area I used to hate to order from this dominos. When I put in an order for delivery I wondered what ever happened to 30 minutes or less cause it usually took an hour and a half for them to deliver my pizza. And the pizza was usually cold and soggy so needless to say after going through this bad service for a couple of years I decided it was time for change. I began going to pizza hut and other dominos out if my area carryout of course. And it stayed that way for some years and it probably would have stayed that way to. But new years eve 2020 I was looking to get some pizza but almost every place was closed and since this is in my area and was open I decided to take a chance so I pulled in not knowing what to expect. First off the place had been made bigger way more staff to help you I placed my order 3 large 3 topping pizzas. I waited there in the lobby and in 10 to 12 minutes the pizzas were done I payed for my pizza told them thank you and headed out. And when I got home and looked at the pizza it was hot and fresh made perfect. I couldn't believe it after all those years of bad service and now back on track they add more and better employees and some renovations is all it took. My experience on new years eve was a great one I even gave them a good review after years of bad ones. Now this review only speaks for that one day but I think they have gotten their act together. I will say this I can now go back to a place I never wanted to leave. It's good pizza for a great price that's...

I ordered 2 pizzas, a sandwich and a 2 liter for a friend and the kids. $49 and change in the toilet and trashcan. The kids medium pizza had them in the bathroom in a matter of minutes. One was on the toilet with immediate diarrhea and the other had her head in a trash can vomiting. I IMMEDIATELY called the store. I waited on hold for 30 minutes and spoke with someone named Manny that said he's the GM. He told me he's not doing anything unless he gets 3 or 4 more calls from other customers saying the food is bad and they'll reach out to me. He didn't ask my name or information to reach out to me. I told him I recognize food poisoning because I'm a retired chef of 37 years and I've worked in the medical field. I may have to take them to the ER if they don't feel better. Nothing was wrong with them this entire day until they ate that pizza. He responded with 'so, he's still not going to do anything or claim responsibility unless he gets calls from other customers and he's been working with food for 10 years and food has been around for 100s of years'...at that point I just hung up because I could tell I was speaking with a not so intelligent person. He was rambling. I'm SERIOUSLY thinking about taking the kids to the ER if they don't feel better. EAT HERE AT YOUR OWN RISK!!! YOU PROBABLY WILL...

I wish I could rate less than a one and I’ve never given a one because I like to give establishments benefit of the doubt. Saturday night I called to order 4 large pizzas for a gathering we had at home. I placed the order and was told the waiting time was 40 min. I received a call an hour later and was told their system crashes and the orden did not go trough. So we they toke the order again, right before we where done they hung up the phone. I decided to call back to make sure the orders went trough and after a few minutes of them trying to find the order they just decided to put us on hold and never pick the phone back up. They did take the money out and was returned later on. So am assuming they just canceled our order and decided to ignore our call. I did not have a problem waiting because I waited for an hour already and I understand Saturdays are busy so mind as well and wait for another hour. But what makes me mad is the fact that they just ignored us and just...