Feng Cha — Restaurant in Houston

I couldn't believe the kind of treatment that I got this evening from your female worker at the cash register when I was simply trying to ensure the 25% sugar level of my order, because:

(1) diabetes runs in my family (occasional indulgence is okay, but we still have to be very careful); and

(2) I could swear that the male worker (who was calmer and more patient) initially said something to the effect of "we start at 50%," which really threw me off since I read a review specifically about this place being able to make drinks with a 25% sugar level.

Then the said female worker next to the male worker, doing nothing except listening to us, started laughing in front of me. How disrespectful! Is that proper customer service?

Later on, I realized that two drinks out of three didn't have boba. I said to the same female worker that I was pretty sure I said that I wanted boba. She then said, "he did ask you if you wanted any toppings." I didn't equate boba with a "topping," so it was my fault for not knowing that. In my mind, not being familiar with your menu, normal toppings are like sprinkles, syrups, and additional milk foams. Nonetheless, was that kind of talking back really necessary if you understand and aim for great customer service? What happens to simply apologizing for any misunderstanding without shaming your customers?

When so many people have been laid off and college graduates are having difficulties finding jobs, can't you hire people with higher EQ and better customer service skills?

As far as the drinks, all three of us felt they tasted like diluted milk instead of that creamy milk tea with the distinct fragrance and quality from the type of tea used. By the way, their opinion of the drinks was not at all biased or affected by my earlier encounter with that female worker, because they had no idea as I didn't tell them. Quite a disappointing experience. I thought the Feng Cha chain was better than that.

I definitely won't be bringing my family back to...

Used to be my favorite spot that I go to every Saturday but one experience ruined it for me. I was a regular here and always ordered my usual - Rose Oolong milk tea. About 2 months ago, I ordered my usual and recognized the cashier whom I know has been working there for awhile. I frequented here so much that I knew who was new and who wasn’t. The cashier is a young Chinese girl that has been there for a while. When I got to my car and sipped my drink, I immediately realized it was off. It was extremely watery with very little tea taste (not rose but lacking in tea strength). I went back to tell her nicely it’s not made right. She didn’t seem happy about it and hesitated to take the drink to remake it. I felt like I had to explained very hard to her that the drink is not right. Finally, she said - “it’s supposed to taste like this” that’s when I stopped being patient and just went straight to the point , I told her I have this drink once a week, I know how it should taste. She hesitantly grabbed it from me and poured a sample to taste it (so all that talking, she still didn’t believe me). She then said - would u like me to add more milk? I said no - however u guys usually make it to please remake it that way. They remade but I could hear her mumbling under her breath about me. She was not helpful nor does she understand customer service is important especially if I told u I am a regular customer of this drink.

Conclusion: she remade it and it did not taste any different. I gave up and just told her it’s ok forget about it and left. I realized later, the problem was probably the batch tea brewing process , whoever brewed that tea did not brew it enough as it was weak in strength. But for someone, who works there, I had to figure that one for her.

Very disappointed with my first bad experience that it turned me off and I stopped...

I had the distinct pleasure of visiting fengcha, a tea shop renowned for its tantalizing milk tea, and my experience was nothing short of exceptional. From the moment I entered, I was enveloped by an inviting atmosphere and greeted by the alluring aroma of freshly brewed tea.

The range of flavors available at fengcha is extensive, each promising a unique symphony of taste. I opted for a classic milk tea, and every sip delivered a harmonious balance of rich, creamy goodness and the robustness of high-quality tea leaves. It was evident that each ingredient was meticulously sourced and handled with the utmost care to ensure a divine taste experience.

Service at fengcha was impeccable. The staff were amiable, knowledgeable, and incredibly attentive, readily sharing their expertise on the different tea offerings and guiding me through my journey of flavors with genuine enthusiasm. It was apparent that customer satisfaction is a priority at this establishment, and I felt highly valued throughout my visit.

The environment was clean and cozy, creating a perfect backdrop for unwinding and savoring every drop of my delicious beverage. I noticed a steadfast commitment to maintaining a serene and hygienic space, further elevating my experience at this outstanding milk tea shop.

In conclusion, my visit to fengcha was a memorable journey of exquisite flavors, warm hospitality, and exemplary service. It's a sanctuary for tea lovers and anyone looking to experience milk tea at its finest. I left with my taste buds delighted and my soul revitalized, already anticipating my next visit to this gem of a tea shop. If you find yourself yearning for an unrivaled milk tea experience, look no further than fengcha. You will not be...