Jack in the Box — Restaurant in Houston

6/11 around 8:30am I ordered a loaded breakfast sandwich and hash brown through door dash. My order gets delivered and I got a jumbo jack burger and a hash brown. A burger at 9am? This isn't my dashers fault. He did his job accordingly. This is the cook and expo/quality control fault. No big deal, accidents happen. Am I irritated I paid $25 on a delivery service but had to drive to the business myself to get what I ordered? Absolutely. I walk in and a young man greets me and says be right with you. Thank you. After several minutes, a lady walks up and says how can I help you. Nobody in the restaurant. One car in the drive thru. 4 employees working. No problem. I tell the lady what I ordered versus what I got. She doesn't say a word to me. Just tells the cook to remake it. No I'm sorry. No let me fix this for you and make it right. No acknowledgement I paid all the extra money for delivery fees and a tip, yet had to drive there myself to get what I paid for. No problem. My breakfast sandwich is now ready. She puts it in a bag and literally tosses it on the counter. Again, not a word. No here you go sir, your order is ready. No sorry about that, I double checked this and your order is correct. Not even a napkin, sauce packet, or offer to give a fresh hot hash brown. I love me some jack in the box, but that lady made me feel disrespected. I work in customer service and I make mistakes. Taking care of the customer is building a life long business relationship. Why would you make me feel bad about myself based on...

I went thru your Drive thru Saturday around 4:30 pm and waited for my order to be taken after waiting more than 3 min I saw a hand written paper saying drive thru was out of order so I stayed in the line with 3 cars ahead of me and one behind me a good 25 min.when I got to the window to give my order the host said I had to give my order at the kiosk, I told him I tried but no one responded and I saw the out of order sign... he said well it's working and I needed to go back around to it... I asked for the manager...I explained to her my process, she was not aware of her sign and told me they were in the process of a shift change... I asked her how was that my problem? She could not respond I asked for the area manager phone no# she didn't know it I then asked for the store no# and her name Store 3643 and her name is Leticia needless to the customer does not come first in this store....they did not bother to resolve the problem.They did not take my order...I did not spend...I did not get anything and I waisted...

Here's a revised version of the complaint, incorporating the fact that George Glass has a ServSafe Certification:

Subject: Complaint Regarding Unprofessional Behavior from Employee George Glass - ServSafe Certified

8301 Willow Pl Dr N, Houston, TX 77070

I am writing to express my extreme dissatisfaction with the unprofessional behavior of one of your employees, George Glass, who I understand is ServSafe certified. On August 11 the time 3:38, we experienced an issue with an order. When we brought this to the attention of George Glass, his response was shockingly rude and unprofessional.

Instead of addressing the issue or offering a solution, George Glass immediately became defensive and blamed us for the error. Given that George Glass is ServSafe certified, I am particularly surprised and disappointed by this behavior. ServSafe certification emphasizes the importance of customer service and professionalism. I request that you investigate this matter and take appropriate...