McDonald's — Restaurant in Houston

Very Disappointed in the experience I just had of course McDonald’s is a frequent visit for myself I was in a different area and I requested a small cup of Carmel to dip in my apple slices and told them they could charge me extra whatever it would cost I just wanted the Carmel (I do this often no other location makes it a big deal) the employee told me no at first and then I politely asked him to get a manager! He returns after a very short time and says the manager says no !! I’m not pointing fingers my point is this it is a small cup of caramel that I am willing to pay for why am I as a customer being denied that when you clearly have it!! Idk the manager or the employees name but this just happens today April 19th 2025 between 5pm -5:30pm Ish Lastly I want to say thank you to the McDonald’s that was only a couple minutes away on 7850 W Tidwell Rd Houston, TX 77040 !! The employee did have to ask the manager to confirm what exactly to charge me for but she was very easy going about and also thought it was no big deal !!! So to this McDonald’s in particular PLEASE take notes because that was not only bad business but bad...

We went through the drive through and asked for 2 spicy McCrispys and received a completely different sandwich after CLARIFYING we want the 4B.

Then we pay and the worker tells us to pull around to spot #1. THE SPOT DOESNT EXIST! We drove around trying to find it and what was supposed to be a 4 minute stop turned into 20 minutes as we then had to go inside and wait forever for someone to greet us so we could tell them spot 1 doesn’t exist JUST to receive the WRONG FOOD!

I didn’t bother walking in to get the correct food because I didn’t want to wait an extra 20 minutes to be greeted and have the problem corrected.

Whoever is managing this place must care about “Window Times” more than they care about the customer experience because this was just a horrible experience.

Whoever is managing this place- COOL IT with the window times and worry more about paying the money to CLEARLY mark spots and put more time into TRAINING your staff to greet people when they walk in and how to properly take an order or maybe to ask if they didn’t...

This review is not based on the food (which was served fast and our order was mostly correct). Rather, it is based on the actions of an employee. You see, my daughter ordered a caramel frappé with ice in the bottom. When we received it, they did not put the ice in the bottom. When we mentioned it, a large Mexican woman said something in Spanish , obviously assuming that we couldn't understand her. I immediately say my daughter's face change. When we left, I asked her what was wrong. She speaks Spanish, by the way. She said, "you don't want to know." When I asked again, she told me that the woman said, "what kind of dumbass orders ice in a frappé!" So nice of you, McDonalds!!! My daughter was literally beat up by her ex while she held her kids in her arms just a day prior to this and she has to face that kind of customer service??? We did not get this lady's name but it's not hard to tell who she is: she is the...