Papa Johns Pizza — Restaurant in Houston

If I could give negative stars I would and here's why. For our elementary school's Christmas party we ordered over 100 pizzas a week prior to the party. They were guaranteed to be ready at 10:30 am the day of the party, which started at 10:45. When I and 3 other parents showed up to grab the pizzas and go, they hadn't even started on them. The first order of about 30 pizzas was done at 10:30. They then started the second order of 35 which took around 20 minutes to complete. The 3rd and 4th orders were cancelled due to them taking another estimated 50 minutes to complete according to the employee. Yes, they would complete the order, but AFTER the party was over. To add fuel to the fire, some of the employees from the back started chirping in with rude comments. Completely unprofessional and uncalled for. We had several hundred hungry kids at their Christmas parties waiting for pizza that were promised to be there and all these guys could do was avoid blame and be rude. Due to all of this, several parents including myself missed a majority of our kids' parties. That's something we can't get back. Luckily Domino's stepped in and filled the rest of the orders but it was too late. I WILL NEVER ORDER FROM PAPA JOHN'S AGAIN AND URGE YOU TO DO THE SAME. A call has been placed to the district office and we are waiting to hear back. Will try and update when...

I moved here from Colorado five years ago. The Papa John's by our house in Colorado was great, so I know what good Papa John's should taste like. Since moving to Kingwood I've tried like multiple times to give the Kingwood Papa John's a chance, but they just aren't good... every single time. I'm done. If I'm in the mood for pizza I'm taking my business elsewhere. For starters, the website wouldn't work for me so I needed to call to place my order. Then when I got my delivery, the driver didn't have the soda I had ordered. Then the pizza itself was just not good. Both pizzas I ordered had no sauce on them. One of the pizzas had no sauce in the middle and globs of sauce along the crust, and the second one had none at all. I ordered the jalapeno cheese bites and they were literally just that, a small bite. Not worth the money at all. For spending almost $60.00 on our meal, there wasn't a single food item that was redeeming. It's a shame because at one time Papa John's was our go-to pizza place. Not anymore. This location needs better pizza, butter management...train your employees how to make a proper pizza...with sauce! You can see in one of the pictures I lifted the cheese, minimal sauce. In the other picture where I took a bite, I lifted the cheese next to my bite... literally not a spec of sauce. We may as well had been eating...

Sharla the "manager" would not take the phone call after our company placed a large order of pizza to be ready for pickup at 11:45 am for our noon pizza party. The pizza was ordered at 10am and within like 5 minutes an alert was texted that our pizza was ready for pickup? Why and who would order 6+ pizzas for 10am? Why would you all even think letting our pizza sit for what would easily be over 2 hours by the time it's picked up and driven back to the office is ok?! We were told this is store policy by the employees who answered the phone so I would beware about ordering from this location. Order from here if you want to gamble on how long your pizza is left out. Also your "manager" Sharla needs to be fired, demoted, or retrained at a minimum, refusing to speak to anyone at our office over this issue but yelling at the employee speaking to us on the phone about how to respond is cowardly, and avoiding responsibility that her position entails. Feel bad for all the employees under this store and manager but would never recommend this location. Drive a bit further or find a new pizza joint to order from. 0/5 for this locations policies and...