Papa Johns Pizza — Restaurant in Houston

This location is not worth a star at all. Customer service is premature, seeing as our pizza was wrong on top of it not being hot. Called back to relay that our order was wrong only to be greeted by a nonchalant, no responsive or noncomprehensive employee. I asked the phone representative to repeat my order back, he responded by saying “it’s what you just ordered” without assuring me that my order was correct the second time around. I proceeded to ask the guy for his name, he responded, what do you need my name for? After waiting 45 minutes for the original pizza that was wrong and cold, he told me that it would be an additional 45 minutes until the new pizza arrived and that we were not deemed any sort of compensation for the mishap or extra duration of receiving the correct pizza. Only because we moved into our apartment today and are very exhausted and hungry that we accepted this mistreatment and lack of service. The service here is not worth your money seeing that they care nothing about the customer experience!! Not to be offensive, yet on the other hand this is a prime example of when America dropped the ball at employing competent individuals. This establishment represents the very issue we are having as a nation by employing incompetent immigrants, who take no pride in service, who do not take the time to comprehend what you are requesting, but will gladly take your money and give you the most nastiest attitude when they dropped the ball!! Do better AMERICA!! People need to get their panties out a bunch and start taking...

I ordered through the papa Johns app, as I’ve done in the past and had the worst experience ever. I’ll never be ordering from papa johns ever again after this. My order was shown as delivered even though I never received my order. I called the store and spoke to the most disrespectful representative ever. He lied and said my order was picked up by Uber, which I know they have their own papa John delivery drivers drop off the food and requires my signature for the receipt , then he was being extremely rude and disrespectful to Me, said why would I even order though the papa johns app if my residence was completely out the way. Which is out of my control since the app autogenerates where my food is being delivered from. Then he puts me on hold without even informing me. All I requested was a refund and asked for my money back and he acted like he couldn’t do so. Whoever’s on the shift right now needs to be fired because that was the most unprofessional experience I’ve ever had at this location. I really enjoyed papa johns but I’ll never be a customer again after...

I ordered a pizza for the national championship game this past Monday night I ordered a normal pizza large pizza two topping for 1099 upgraded for three extra dollars. The young lady that took that took my payment over the phone. Told me my card did not go through I asked her are you sure let's running again.to make a long story short we checked the card number repeated several times the lady said it did not go through I said fine I will pay cash while I check my bank statement the same night minutes out there and charge me for five pzza.I did again call the store back and ask them what was all these charges and they could not tell me anything . The only number that I see. She told me I spoke to someone else I said I'm the calling theonly number that's on the list for store. Very unprofessional couldn't solve any problems it must be just this area because a little other side of town and got great service from Papa John and sometime you got to hire people that you want they care it's particular store did not even care they told me it is what it is horrible....