Popeyes Louisiana Kitchen — Restaurant in Houston

The assistant manager on duite on 7/9/19 some fat short lady that used to work at the Popeyes on Lawndale sux! She is rude and has bad customer service...she is lazy! She needs to get fired! She does not know anything about production ..I waited in the drive thru line for over 40 minutes b4 they could take my order. I tried to walk in to the lobby and she did not allow me to walk in it was 2minutes b4 they clsd the lobby. She does not have good customer service skills..is as if she is just there to collect a pay check n does not want to work for it .. she is the type of person that will make a company loose all it customers due to her additude. She also does not know how to answer the phone in a professional way..she puts an act like she doesn't speak english very well..then when u speak Spanish to her she acts like she doesn't understand either ..though the girl taking the order at the window Erika had an amazing additude, she was very attentive and charismatic, she needs to get recruited to be assistant manager and be trained to make production flow just like the amazing store...

The Edgebrook location is the worst location. They can’t or refuse to get the orders right. We asked for a 12 piece mixed mild with an additional 2 piece. We asked if they could order just two biscuits and they said not the only sell them in a 6 pack or bigger so we took the six. What they ended up giving us is 10 pieces and NO biscuits. All in torn boxes with no receipt. When we went in to fix the order the manager gave an attitude. That was this time. Last time they asked us to wait at the Taco Bell next door and after 37 mins I called to ask where the order was I was kept on the phone while the lady yelled at the crew about where was order number 22?! Turns out they gave it to someone else so we had to wait an additional 15 mins for the order to be remade only for the chicken to be overbooked. Lessons learned, if we want some Popeyes Chicken go elsewhere. Anywhere but here. Horrible crew. Also was told by an ex employee that employees and family members are told to write good reviews….I’m guessing that explains the few good reviews this bad...

I dont usually like writing low reviews the service wasn’t entirely bad it’s just, the person that I talked to in the drive thru like when you order your food was kind of rudeish :( his tone was very harsh I hope he has a better day because I wasn’t having a good day either and I didn’t know how to order very well, I understand bc there is a line and it can be very frustrating to deal with customers but I wasn’t trying to make anyone upset It was just my first time ordering through drive thru, the employee at the window was very nice though! I hope the other employee has a better day :) also the food was okay, the chicken was good but the Mac an cheese was um questionable it looked burnt and honestly it kind of looked like my throw up (no offense) taste wise was very...