Schlotzsky's — Restaurant in Houston

Unfortunately reviews do not give the option to leave less than 1 star. Last evening 4 of us went to the store to purchase a 6pk of Cinnabons. When we arrived we saw only 3 in the display and you could tell by looking at them that they had been there all day. (Dried out). We asked the staff if they could make us fresh ones and after a moment of reluctance the young man said that they had more cinnamon rolls in their humidifier and asked if we wanted to take those instead. We asked how the quality of those were and he stated, "about the same as the ones on display". So of course we asked again that they make us fresh ones. The young man agreed to do so and said it would take 30 minutes. As the 3-4 male workers gathered in the kitchen area I could hear them talking about us, complaining that we has asked for fresh food. You could visually see that they were all upset with us. We decided to leave the store and informed them we would be back in 20-30 minutes to pick up the rolls. When we returned (within 30 minutes) the young man sarcastically asked " How do these look?", Better than the ones on display I responded. We took the box and headed home, noticing that the box was not really warm as one would expect for cinnamon rolls that were just taken out of the oven, and oddly enough the icing was not even melting which seems strange for freshly baked rolls. Anyways, when we arrived home and tried to eat the cinnamon rolls, not surprised but extremely disappointed, it was obvious that the 4 young men tried to pull a fast one and had given us the day old rolls that they had mentioned were in the humidifier. These rolls were not even edible, the were dried out and tough. SHAME ON YOU...

Waited an hour for UberEats only for them to cancel my order. I understand it was not this locations fault, UberEats is sketchy at best. I had out of town guests that had never had Schlotzys so I called the store and asked them to remake order and I would pick up got to the store and the young guy at the register was super apologetic. Unfortunately the order was not 100% correct. I asked them to fix and the “owner” got up from his table to inquire. When he found out the issue he snarled and mumbled something then one of the sandwiches opened up in the bag. The owner tried to cover it up but the employee was determined to fix it for me. The owner obliged and took it to the back to “remake”, bro I know you just rewrapped it, it’s cool that one was mine and I’m easy going…… normally. The two sandwiches finally came back and were giving the bags. Never saw owner again. I was not looking for a discount or anything free but at the very least an acknowledgment from him.

In the business for 27 years, this is what is wrong with most Franchises. Someone has money and they buy into a franchise sometimes with very little vetting and a huge lack of brand compliance.

Your employees rock, you would do well to adopt some core values!

I’ll drive to another shop next time, you don’t deserve...

All stores are independently owned so I will not say that we did not have good food at other locations.

However, this place was ridiculously bad. I called my order in prior arriving less than 10 minutes later and the cashier had a hard time hearing me so he blamed me, even though there was a very noisy fan going right behind him and it was obviously the reason he couldn't hear anything.

Then when we picked up our fairly expensive sandwiches and took them home, we were very disappointed to find that the bread was stale and tasted like yesterday's leftovers. The meat was not fresh. The lettuce was sloppy and wilted. My family and I could not finish our food.

My advice: take a pass on this Schlotzshy's. Poorly run, poorly staffed and there was no sign of a manager at all on this Friday evening a time that should have been primed for...