Scott Gertner's Rhythm Room — Restaurant in Houston

I don’t normally write reviews because I make the best of any experience. I over look and I don’t complain about the small things. However I was not happy at all with the customer service experience at Scott Gertner at the Memorial location in Houston. The booking reservations and arrangements did not cater to the guest. Especially considering it was my birthday. Sona who confirms the booking reservations was very rude on the phone with me and my cousin who made separate reservations, every time she called to confirm reservations. This probably was a sign and I should have canceled reservations at that point. However, I didn’t because I wanted the experience of the live band and good singing. Unfortunately, I didn’t have that experience. My table and my cousins table was far apart literally on the other side of the room because I didn’t want to pay another $250 dollars for a party platter or bottle. So I was upset once we entered because of the seating arrangements and discussion with Sona they knew we wanted to be somewhat near each other. No attempt was made to get us anywhere closed by each other. I complained to the manager that I was unhappy and he made no attempt to accommodate at all. Then the same manager who’s name I didn’t get was rude to my guest at the other table regarding a food order. He told one of my guest that she was”Going to pay for her order!” After she had requested to send the food back. She never open the food just decided not to eat there because of the poor customer service. The seating was super tight and uncomfortable making it difficult to enjoy the show food or drink services. I couldn’t bare to stay any longer so left early in doing so I waisted a $160 dollars “no refund policy” I nor my guest enjoyed our first experience. There’s was one young lady, beautiful pleasant easy to talk to, who was very helpful and tried to make our experience more pleasant but their was no accommodations made only very apologetic for her colleague’s rude unprofessional attitudes. Of course my comments are one sided but a business should always do what they can to make their customers have the best experience possible so they will return and get good reviews to bring...

I'm in the middle on this location. On Fridays there is karaoke 530 to 830 which is awesome and fun the dj is amazing, very polite and entertaining, now in those hours you can eat drink sing and have some amazing fun and see some awesome amateur talents so with that time you can run up a tab(no problem) it cost to play. Now we arrive all tables are reserved but one, so that's our table that we were asked to sit at for the night but as the karaoke ends we have ran up a hefty tab and still sitting and ordered more beverages and food. So My honey had just received his dinner and all of a sudden we literally got kicked out because we were there for karaoke earlier remember table is not reserved at that time. So I stated no we're not getting up until we are finished with our meal and beverages. So she pressed again ya'll were here for karaoke so ya'll would have to leave pay to stay(leave, pay and renter). I said again he will not get up with his dinner. We will when he's done. Literally as we were eating they were changing over our table and reaching over us. To spend $300 eating and drinking we shouldn't have been rudely asked to leave an unreserved table to be reserved by a different group, or pay to stay in place or pay to reenter and reseated at a different table after we've spent hundreds, and it was more like standing room only. It's pay to stay in place or pay and stand somewhere else, and that's double paying, pay one tab to start another and stand up at that no thank You, there were no more seats. That tab we had should have been free to stay in place and/or accommodated in another form other than stand up for our money not just kicked out to pay more to be inside at a table we already had. Will Not! support or patronize rudeness or this establishment again. Their policy is we got your money now you we have to go to get somebody else's and we don't care about what you've already spent. No accommodation or care for previous paid customers only their money. But I will say the majority staff...

On my first visit was not as I expected. . The waitress came after 20 minutes and waving my hand in the air to get her attention. I asked her di they offer pinacolado, a frozen drink and she said no. So then I asked for a lemon drop alone with 3 other drinks. Waitress said I owe $73.80 I was surprised of the cost of 4 drinks, one round. I asked her about the cost of each drink, she told me that the cost includes tax and gratuity. I also gave her a five dollar tip but was not pleased with the tax and gratuity on each round. And they do off grozen lon drops.so why didn't the waitress off the frozen lemon drop when l was wanting a frozen drink.'in the first placem? I am curious to see if this is legal or not. And the drinks are watered down unless you order your drink on the rocks. I believe the waitresses are trained to encourage, persuade, and guide customers to buy the most expensive drinks. My friend was told to order a $15.oo drink because the waitress like the drink and she should try i it. I did not like the atmospher,, it was like a half upscale whole in the wall. It's very, very dark, with shiney green and gold glitter curtin stringers, out dated faded curtains on stage.....it was not cute at all. For the price of drinks and food being out raging price I expected a nice beautiful and Quant atmosphere and deco.a little fanc.. The lighting was horrible. The night I went, the entertainment was so so. The woman was better than the man in a Walmart suite with no SHIRT on....I thought it was a joke and they were on break for 30 minutes or longer and while they were on break, somebody was playing their rap music Playlist. I expected a grown sexy and beautiful establishment. I felt over dressed for this dark and musty smelling place. Not a upscale establishment. Not going again and I do not recommend this establishment especially a date night if you are trying to impress your significant...