About last night… Unfortunately, after my very first visit last night, I’ve been left with a bad taste in my mouth about this place. I made a reservation only to get there and be told, they can’t find it, therefore, I have nowhere to sit. Although I showed them the email confirmation, and the text confirmation I was told that all the other spots were for ‘customers who paid for sections/tables’ and that they could sit me somewhere, but when the party came, I had to get up. Mind you, there was no option to pay online. Then I was told I could sit upstairs in an empty room alone, and wait two hours for the live band, but when the party came, I had to get up. I told her I was not getting up from anywhere. So this is how you treat your customers??? I asked for a manager but the girl called a waitress over to help. I was told that the online reservation system is outdated and that’s why I had no reservation. It doesn’t even work! Thank goodness it was only for two people but since my friend didn’t come, it was only me. She sat me in a corner, in a chair by the stairs that was fine right then but once people started coming in, I basically disappeared. I was practically sitting on the floor because all the other seats around me were stools. I couldn’t even see the stage and had to maneuver around to get a glimpse. Eventually, I just stood at the bar. The one star is for the people, ambiance and entertainment which is a vibe, gumbo was good and my waitress was sweet. I had been wanting to visit for several weeks and was very disappointed. There are too many other great lounges in Houston and they’re popping up daily. If your online system doesn’t work, update it if you don’t want more reviews like this because you lost a customer. And not just one because I’m basically scouting and will report my experience on all social media apps. I have no desire to return. I’ve never experience such embarrassment when I go to The Savoy, Quad’s, or Rockhouse. I honestly don’t see this establishment lasting long if this is how you do business. DO BETTER! Update: Some ignorant person with that lounge messaged me in the most condescending manner!!! I’ve never experienced such a lack of unprofessionalism. Trash...
Read moreOverall this is a beautiful place, beautifully decorated, easy to get seating, grown and sexy atmosphere. Two floors, the 1st floor is the main space, the second was an extra area, great for private parties or just get away from the loud music. However there were a few issues. The main one was the loudness of the music. The place is not very big for the music to be that loud. We ended up leaving early because we couldn't take the loudness anymore. We went on Friday and only by Sunday my hearing was returning to normal, that's how loud it was in there. Second thing was the menu, it was quite limited in general but there were no vegetarian options aside from a salad. I get it, it's limited for the type of place it is, and not everyone is accommodating to dietary restraints based on availability and customer needs, but it would have been nice to have at least some nachos or sweet potato fries or something aside from a salad that anyone vegan vegetarian can have. I feel like it's a lost opportunity because I didn't buy any food. But my family said what they had was good. Also this is something clubs lounges and bars are going to have to get used to, because there are a lot more people who don't drink these days, but still like to go out and have a good time. Yes there are people who don't drink for many different reasons, personal, dietary, medical, I am one of those people. Having a great mocktail menu of well made non-alcoholic drinks is definitely a golden opportunity for people like me who cannot drink. When I asked for something non-alcoholic the waitress looked at me like I ask for a cup of dirt lol. Eventually she suggested a stawberry lemonade which was fine but I would have been willing to buy more than just a lemonade but that's all that was available from my understanding. A strawberry lemonade that was mostly syrup lol. Yeah, no. Lol So overall, places beautiful but could use a little tweaking. Either way I had a good time with my family we always turn up no matter where we are lol But would I be back to this place? No, at least not until some...
Read moreI won't be returning here. Despite multiple visits, each one has been worse than the last. The first time was fine, enjoying a birthday bash with friends. However, on New Year's Eve, things went downhill. A friend organized a reservation for 16 people, specifically requesting 2 adjacent tables. Upon arrival, they seemed to have forgotten our reservation and attempted to squeeze all of us onto a tiny table meant for 6. After much back-and-forth, we ended up with two diagonal 8-top tables.
we were informed we had to buy a bottle, and upon questioning, they insisted on a minimum spend of over $300 per table. We assured them that, with 16 people, we'd easily surpass that. Reluctantly, they agreed. By 11 pm, my husband and I had spent over $200, leaving ample room for the remaining 10 people. Everything seemed fine until the server abruptly informed one of our tables they had to relocate to a cramped 4-seater.
When we inquired, she pointed to a man flashing money, claiming he needed a seat. Despite our consistent spending, they prioritized this last-minute request. It was unprofessional and disruptive. To avoid further confusion and ring in the New Year, our group complied, leaving some standing. This experience was so unimpressive; I won't be returning. Not all money is worth the trouble.
Prices were jacked up, drinks were weak, and our cups weren't filled. The food took forever for some. We left shortly after midnight and won't be returning. They can keep their unprofessional behavior. Watch out for inflated bottle prices. Save yourself the trouble; there are better places in Houston to enjoy without all...
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