Steel House Bar & Grill — Restaurant in Houston

I’ve been visiting this place for the past couple of months at least once a week. Let me say the food is delicious and always fresh. They rencently added family tables. The only complain I have is that today, I visited this place and when I got there, “the cashier” brought the menus to the table only after asking for them. She did bring the food in plastic silverware to the table, however, she did not provide any straws or napkins. I repeatedly had to stand up to ask for refills and napkins. After, having enough of bad service, I stood up and asked to talk to a manager/ supervisor. The cooker named “Lupita” came over and I explained the situation, and she clearly did not care, she said that “Fabi” was only a cashier and not a waitress. . I totally understand she is a cashier, but where’s the waitress then?? Regardless, there suppose to be service, at least to the family tables. There was 3 people there, a male sitting down, named “Mario”, the cooker “Lupita” and the “cashier named Fabi”. Like I mentioned, the food is delicious, and I love visiting this place because it’s 24 hours and the food is always fresh.. Everyone has provided great service, until the past two visits. It’s the second time I go that “Fabi” “the cashier” gets our order and does not provide good service at all.I’ve gone when this place is packed and regardless how packed it gets, we always get good service.

Just to clarify , I’m just complaining about the fact that the past two visits, “ Fabi” has not provided service to the table, like the other “cashiers” do. & also that when I complained on site, clearly no one cared. The cooker and the guy there did not care at all about the situation. At least they should’ve...

Being that I work nights, this place would be ideal. My first time going was great, with an older man preparing my food with no problem twice! After that horrible! The ladies young and old both got my order wrong on two separate occasions! I’ve tried to give chances. This was the last attempt.

PROBLEM: I ordered sliders California style with STEAK. I got chicken? It was just me and the same ladies that work AM shift. Why was my order wrong? I could not finish the food. Maybe, I will change the times I go. Receipt in photo. I added my previous order of California Steak sliders last picture for reference.

UPDATE: I recently went during the day. Literal night and day difference. The cashier was knowledgeable and explained the changes they’ve made with the food. The cook was attentive with my food. So satisfied I forgot to take a picture of the food! Thank you day...

Do not waste your time here. The food isn't good, the service isn't good, and it's not even a real restaurant. There are only 3 tables in the whole place. Everything is sticky and dirty, they have no draft beer, and when I ordered a margarita instead, the one person working there said they were out of margarita mix. So, I ordered a coke and they were out of that too.

I'm pretty sure it's a cover for an illegal gambling room. The entire restaurant, including the kitchen, only takes up 25 percent of the building. There is a wall separating the restaurant from the rest of the building and the windows for the other part of the building are blacked out. There's also a weird watch tower attached to the outside of the building... something weird is definitely...