Chick-fil-A — Restaurant in Houston

I have had not so pleasant experiences on multiple occasions. I was coming to the location every morning because it is near my job, but I gave it a break for around 1 month thinking the service would get better. Yesterday 4/5/19 I went into this location and I waited a while to receive my order and people who ordered after me were in and out before me, and they ordered the same items as me (I was standing near the counter so I could hear everything). Once I got to work I discovered they gave me the wrong sandwich. I did not make a big deal about it or call in, but this is unacceptable, I had to wait a while and received the wrong item. On this morning 4/6/19 I stopped at this location again and I had no wait time to order, which was good. I waited 10+ min, and saw that a lady that ordered after me received her order and was almost done eating. I asked a worker what my wait time was, and they started to look frantic and ask each other then finally decided to ask my name. The young lady making the food was very uninterested and said they were waiting for chicken biscuits. I was like wow so how much longer because multiple people came in after me yet I'm still waiting. I asked for a refund and then they were moving slow to process the refund. As the young lady was processing the refund a manager (short Hispanic guy with a light blue long sleeve shirt) he walked up and I let him know what happened and he just stood there. He did not try to address the situation, or provide any form of customer service. I feel like if people take their time to spend their money with your establishment they should definitely be treated like they are appreciated. Without customers there is no business, and without a business, there is no job security for the workers. I do not plan on returning to this location because you all have to do better, and get things in order. This is not the customer service you expect from...

I go often to this location and I typically have a good experience. Various time items have been missing from my order but I don't think it's a big deal. Mistakes occur. What I'm not a fan of is when someone is deliberately rude for no apparent reason. I went on 11/20 around 8:00AM and decided to go inside due to the long line at the drive thru. Before I went inside, there was a gentleman asking for food so I decided to get him something. He came inside and the gentlemen that helped him was very respectful and kind. I remember telling the gentleman to separate our orders because his order was going to take longer due to ordering something from the lunch menu. I realized that my order was taking longer than usual and I tried to tell the other lady assisting at the front counter. I couldn't catch her name because she didn't have a tag on but she was wearing a jacket. I tried to tell her that I requested for it to be separated because I know they typically try to put the whole order together. She repeated herself twice that the order was coming out. I understood what she was saying and once again I told her about the situation. It had already been over 10 minutes. I ordered a simple sausage biscuit. Well anyways, she decided to roll her eyes and make a face when I told her about. Why was that even necessary? I mean if someone doesn't enjoy their job or can't handle customer service, then why bother? At the end I felt her farewell was sarcastic. I simply just asked a question. I wasn't rude or demanding. I just tried to explain the situation so that I didn't have to wait over 10 minutes for a...

EDIT at end... 60% of the time my drink is wrong. Please I beg you check instead of trying to rush me off. I ALWAYS make sure to ask that there are no pumps in my iced coffee, sometimes they person asks and if there is they change them and no drink goes to waste but other times specially today, they proceed to ASSURE me there isn’t any syrup in it, how do they know? They don’t make it. I took a big sip today and it was overly sweet (because I don’t have sugar) but worst of all it had syrup and I CANT have sugar it’s a medical condition. PLEASE pay attention because it HURTS my health. Imagine you have a peanut allergy and they give peanut after assuring you there aren’t any peanuts, you can DIE. PLEASE MANAGERS TRAIN YOUR EMPLOYEES. After I told the boy today that it did have syrup he proceeded to tell me that you cannot make coffee without syrup that it’s already mixed in it, 2nd lie: I get sugarless coffee there all the time. 1st LIE AND MOST DANGEROUS: he had already assured me there was no syrup in my coffee. He gave me attitude after that. Well damn I’m so sorry I can’t have sugar or I get sick. I’m sorry for my illness.

They have acknowledged what happened. They were respectful and ever since even if the drink is wrong I’ve asked and they’ve checked before telling me yes. Once they had forgotten so the girl outside went back to make sure. She turned out to be the manager really nice person. I apologize for that extra step but it is really important. Making mistakes is human, but correcting them is the best...