Tacos La Bala — Restaurant in Texas

Food is absolutely AMAZING and well priced. Definitely cheaper than most taco stands and the quality is at it's best. Only reason why I'm giving it three stars is because they're not really attentive towards their customers and one of the girls that works there has an attitude issue. My boyfriend and I are regular customers and we mostly go for their large fajita quesadillas and their rice water. Usually when I order there I just ask for a fajita quesadilla not specifying the size and most of the time (with the exception of this one incident) I always get a large quesadilla. However, the last time we went, I ordered the same thing and received a small quesadilla. When I tried to ask the girl who took my order about it, she gave me an attitude saying that I received what I ordered and that she asked me if I wanted a quesadilla and I responded with a yes. She didn't ask me about the size, not only that but I had no idea they even sold smaller portions. It wasn't my job to know their menu, I don't work there! It's her responsibility to ask the customer, specify, and understand the menu, not mine. Next time I'll just go to one of their other locations or just...

We went in to pick up our order like usual. My husband and I noticed there was a to go order and asked hey is that ours. She said no. Then a lady came and said what are you waiting for. We said our order. She went to ask one lady checked the to go order already there for 10-15 minutes and said no order is not ready. We waited another 5-10 minutes nothing additional was placed to the bag we saw and once we went to ask again she said it was ours. Nothing was done. We expressed our concerns to the manager and said what the ladies told them which was a total lie. Horrible. Never coming back. Food cold no refund no concern in...

Actualización: Ayer por la noche una muchacha muy amable me contacto, y me confirmó que tenían mis cosas. Sentí que realmente le importo, y pude estar mas tranquila. Caro fue muy amable y se nota que le importa y le gusta su trabajo. Hoy lunes pase ala locación y recoji mis pertenencias. Caro fue muy amable y las tenia listas para entregármelas. Horas mas tarde recibí una llamada de el encargado para pedirme que quitara mi review. No ofreció disculpa y solo trataba de justificarse. Entiendo que el servicio al cliente es un trabajo difícil pero se esperaba mas de un encargado/manager que de su empleada. El lugar es bueno y la comida tambien, solo un mejor servicio al cliente y tacto para las situaciones lo haria mucho mejor.

Hoy Domingo 17 alrededor de las 2 de la tarde comimos en este lugar, desafortunadamente se quedo mi bolsa y mi cartera. Trate de llamar, muchísimas veces para confirmar el horario y primero no contestaban, después contestaban y no me dejaban decir nada solo me decían “taqueria la bala, esta cerrado, esta cerrado” y colgaban. Trataba de decirles que necesitaba saber sobre mis pertenencias y no me dejaron. Terminaron descolgando el teléfono. Finalmente llegamos al restaurante y ya estaba cerrado. Deje una nota con mi información y mi numero de teléfono para que alguien se comunicara conmigo, también deje mensajes de voz. Espero que el manager, o el dueño de este lugar se comunique conmigo. Actualizare mi review en cuanto reciba...