Subway — Restaurant in Houston

The servers are rudein general. Today, 10 March 2024, there was one lady there. She was so slow making an order for a pickup. When she finally got to me, she tried to rush me, which falls into the general rudeness that I mentioned earlier. Not only that, I asked her for the price, she didn't know (lack of product knowledge), so I asked her to check the price in the computer. She said she couldn't because the camera is watching. Okay, well, the process for breakfast items used to be listed or posted, but since they are not, I want to make sure I'm not over charged. She guessed that a footlong would be around 9 dollars plus tax, but she wasn't sure. I wanted to know, as I said to her, so that I could choose six inch or footlong. I choose 6 inch, like I normally do. So she made it and kept confusing what I wanted. I wanted an egg sandwich for breakfast. They offer egg, egg with turkey or egg with beef. She kept on insisting on the egg with beef. I said okay because it's always the same price with or without meat. She decided to ring it up as a steak sandwich with added egg and charged me over 8 dollars. Now she turned the computer screen around for me to see it. That's how I know she rang it up incorrectly. I tried explaining it to her in English and in Spanish. Earlier she questioned where my Spanish is from. It's from my mom, like other Hispanic people (or their dad, of course). Anyway, she ran it up incorrectly and that's why they need to have it posted. I understand that everyone won't speak the same language all over the world, that's why a posting of items offered in a restaurant or similar purchasing environment is vital because now Subway (that location) has lost a great & regular customer. I left the food there, I blessed her for a great day, and I left and went to Whataburger on the same parking lot!!!

Thank you Whataburger for your niceness!!

Maybe Subway will return to posting all of their items as well as requiring staff to speak enough English to work alone in the restaurant.

GO TO...

So, I had my mouth watering for a sweet onion chicken teriyaki sub to take to work with me. This is the closest location to my job. When I got there the line was already quite long. But it moved pretty quickly. I pretty much already knew what I wanted. However my plans were thwarted when I was told that the bread that I wanted wasn't unavailable. So I asked what breads were available. The young lady had a real heavy accent so I didn't quite understand what she was saying and although she was showing me the breads, still had trouble understanding her, in which I am in no way blaming her. So I turned and I asked some of the customers did they understand what she was saying and they seem like they got aggravated with me and one of them was real smart Alecy and rude and he going to tell me, She keep trying to tell you you act like you don't understand. I didn't understand what she was saying that's why I asked. Because the way it sounded like she was saying they only had one type of bread which was herb and something else it was the one that was mixed with herb. And if that was my only option then I didn't want the sandwich. But since I feel like I was treated Rudy by the customers because I don't know if they feel like I was holding them up or what, I just decided that Subway wasn't going to get my money and I hate that had to happen because it wasn't the workers at Subway, but sometimes rude customers can deter other customers. Unfortunately I ended up giving my business to...

This place is awful. I placed a pickup order from the app and arrived at the exact pickup time. My app even showed that the food is ready.

When I walked in, I found out that not only was my food NOT ready, the employees (or sandwich "artists" lmfao) haven't even started cooking, because they didn't have the type of bread I ordered. Then why didn't you call me? My phone number is listed on my profile in the app. Or give me some kind of warning/notification on the app? Or email me? OR AT LEAST DON'T SAY IT'S READY WHEN IT'S NOT?

Then the "sandwich artists" (ugh) proceed to serve 4 customers in line before getting to my sandwiches, despite my arriving on time for my pickup order. I waited more than 20 extra minutes to get my order that was supposedly ready at the specified pickup time.

By the way, the employees at this location cannot understand simple questions such as "can you please cut it in half for me?" Or even, "so my order is not ready yet?" So good luck communicating with them.

Oh and they forgot my cookie until I asked.

Needless to say, I will never...