Chick-fil-A — Restaurant in Humble

This review is strictly due to the service.

I ordered delivery and it told me it would be about a 30-40 minute wait. Okay, no problem. Waited 40 minutes, check the app, and now it says it's an additional 50-72 minutes! At that rate I could have gone through the drive through.... But the main reason I didn't do that is because I have a newborn who hates when the car is stopped, so I chose delivery to avoid that. Or so I thought. I called the Chick-fil-A and spoke to a leader. While yes he apologized and explained that they only had 2 drivers who took 3 orders with them (that's wild to me as well), and that I was behind one more order when they got back. I had a long pause and explained how inconvenient this is. He again apologized, but didn't offer a solution. So then I just said you know what, I'll be there in 20 minutes. You'd think the story ends there, it doesn't unfortunately. I get to the mobile pick up spot and wait longer than the time it said, again. Finally the order comes out, all while my baby is screaming in the back. The girl brings out the order and starts to walk away. But I know better than to just drive off so I check my lemonade (because I ordered it with strawberry syrup). And there was the slightest color of red in there. As if their syrup ran out and I got the last bit, not a full squirt. I call the girl back, she comes. I show her that there is no strawberry in there. Despite her clearly seeing that she goes on to tell me that they only do 2 squirts. I said this has nothing if not barely anything in it. She was making more excuses that I don't remember and I just told her to get a leader. The leader comes out and asks what's wrong with the lemonade. Seriously? There was no communication between your team member and you before you got to me? Okay wild so I let her know there is barely any strawberry in there and she looks at it and agrees. She comes back, and while I know her intention was kind, she lets me know she added even more syrup then they normally do. That lemonade was mostly syrup at that point, but I'm not mad at her, she felt bad and thought she was correcting something.

The reason I am so passionate about the service here is because I used to work here, at this exact location, 16 years ago. The service here has gone so far down hill since my time. Rewind back to the call with the leader about the delivery.... If I was the lead I would have immediately given options like "I am so sorry, I know this is inconvenient, and your right there should be a spot on the app for us to let you know better. We can either keep the delivery and comp the brownie and 8oz sauce you ordered (this is just an example because I ordered those and a 12ct meal), or if you would like to change this to a pick up I can do that for you as well." Now to the girl who gave me some attitude about the lemonade. If I was her I would have apologized, walked back inside, remade the drink, brought it out. How hard is all of this? Not hard at all! In fact that was the standard when I worked there.

And to think this location is run by the same man, Matt Michaels, who used to yell at us to go faster.... Oh and he yelled at his own 12 year old daughter to go faster as well when he brought her to work there for a bit. I'm so frustrated right now, I'm just feeling petty to drop tea on this place. Sorry not sorry.

If you want delivery... DON'T. If you want mobile ordering... DON'T. Their only saving grace is their food, but I can't even credit this location for that because...

I tried the drive-thru (lane "B") and right before it was my turn to place an order, they switched workers on me (the ones standing outside to take an order).

I was intending to wait while the next person swapped in, but the person in line in front of me had proceeded quite a bit (they had placed their order) and folks in line behind were laying on their horns for me to move along.

After moving ahead in line a good ways (and without anyone having taken my order yet) they finally send someone out to take orders for lane "B", but by that time I had reached the merge (the two separate lanes combine into one) and the lady who came out to pick up where the last worker left off started taking the order of the car behind me (that car had not quite reached the merge yet and was JUST still in lane "B").

I figured that she thought my order had been placed (since I moved ahead to the merge) and went to check on the car behind me.

I proceeded in the line (half hoping someone would realize the mistake) whilst people ahead and behind me were leaving out of line with their orders. Eventually I ended up at the very end of the line frustrated that my order had yet to be taken (the menu with the speaker box thing wasn't working either as I drove past it and why would it; they have people out here taking orders...) and finally someone came to me NOT to take my order, but to ask if I was a Jeremy.

I told her my order had yet to be taken and she seemed to have malfunctioned and didn't say anything for what seemed like a minute just blinking at me (probably astounded that such an error occurred). Afterwards she told me someone would be with me in just a bit, so I continue to wait just a little longer. She comes back wanting to know what my order is, but I didn't know what I wanted because I needed a menu (usually they're carried by the ones who take the orders at the beginning of the line).

She told once AGAIN to wait and dissapeared. I'm done waiting. I left.

In hindsight I suppose I could've just told those people honking at me to stuff it, but I REALLY didn't want to put up with and add to all that toxicity. I mean we just got done with Christmas and people are already losing their minds in a Chick-fil-A drive-thru.

I am Not...

Went to this location on my lunch break. Bit into my sandwich only to find a hard piece of plastic to pull out my mouth from the sandwich. The fries old and so hard and chewy. Saying this is totally unacceptable is a understatement. I am a frequent loyal chickfila customer but now that will change. How do you allow plastic to be in your food? I could have chocked! I walked inside & asked for the manager and the young blond girl at the entrance rudely & nonchalantly said “I am the manager”. I told her about my food & she took my receipt & just handed it back to me. Didn’t apologize or show any care or concern. I said what if my son swallowed this she didn’t even care what I said. She definitely does not stand up to Chickfila customer service standards. I’ve never dealt with such a rude, nonchalant employee especially over me showing her the hard plastic I almost chocked on. This is very unacceptable. There’s plenty food options in the area & I can take my money elsewhere from now on. Unacceptable especially from Chickfila a place we all hold high standards to and speak highly of but not this location nor the “mgr” I encountered. On a positive note There is an employee I would like to commend is “Rosslyn” I asked her for a napkin & she showed me more care & concern then the so called mgr did. Rosslyn showed empathy & when I left to get in my car she said “they are remaking your order, I’ll go check on it”. Rosslyn needs to know she is an amazing employee & she needs to train the managers how to show empathy, care & concern especially when I come in there to tell you there was hard plastic in my sandwich. The way the young blonde “mgr” showed no empathy & was so nonchalant was totally unacceptable & she should be retrained. Please beware when you go to this location. I should have came to yelp first to see the 2 stars before wasting my time here. Tell Rosslyn she’s amazing & deserves recognition. Rosslyn needs to be the manager or at least a trainer. Highly disappointed in my food & the “managers” you have on duty. Where did you find...