Nekter Juice Bar — Restaurant in Huntington Beach

I write this review with great disappointment. First off, I would like to say, I am a person of great patience (I am a high school teacher at a low income school) and it takes A LOT to upset me. I also am very compassionate towards people in food service as many friends, students, and family members work in the field and I hear all the stories. I don't always believe the customer is right and I am pretty understanding with mistakes made. However, I was recently very upset by this nekter location in the Bella Terra. I have been a long time customer (I use to live right upstairs at the apartment above it) and have made many concessions over the years with their slow service, or forgetting certain things in my order, or even when they are having a crazy day and are short with their customer service. Never complained, even continue to tip them almost every time. Last Sunday August 12, I placed an order for 1 acai bowl on the app. It was a hot day so I knew they would be busy and selected a time that would give them an extra 15 minutes to prepare the bowl. When I arrived, the cashier informed me that their internet was down and they did not receive my order nor can not fulfill the order I made online. If I still want the order I'd have to pay cash and then to get a refund from my online app order I have to contact customer service. At this point I said I understood, but I've already waited for the bowl up to this point and am very hungry. I still want the bowl but I have cash in the car and my parking space was very far away. I asked if he could start the order for a simple Banana berry bowl (NO MODIFICATIONS) and I will be right back with cash. He said "No, I can not do that." I tried to reason with him, I said, "Look, I get your internet was down, my order was not fulfilled, but you have to understand that regardless that was not communicated to me until I got here. I'm 6 months pregnant and have just parked 1/2 a mile away due to lack of parking. Walked here in mid-day HEAT-- It will take me a bit of time walk back to my car to get the cash and come right back but i don't think it's fair to have to wait another 20-something minutes for a bowl i technically already paid for. Can please just write down my order, start it while I get the cash in my car?" I even showed him that it was PAID FOR ON THE APP. He responded rudely, "No, I can't do that. That's not how we work here. Plus, I don't know if you really will be coming back." I AM SO INSULTED! I'm trying to be patient, reasonable, and understanding towards this guy and he's accusing me of potentially swindling him?!?!? It's $10 F-ing dollars, I've tipped the staff there $5 a couple weeks ago (on my ONE 16oz green smoothie order) because I wanted to sweeten their shift when they had a crazy customer yell at them and this is the Karma I get?!?!?!?!? Mind you, there was NO OTHER CUSTOMERS when I was there so it's not like they are slammed or busy. They're already causing a great inconvenience for me to have waited as long as I did originally, to go back to my car get cash, then go home contact customer service to get my money back. ALSO, NEVER ONCE APOLOGIZED!!!!! After feeling rather insulted and subjected to such poor customer service, I literally had to throw my hands up and said to forget it. It's been a long time since I've felt compelled to have leave a negitive review. But to rudely insult a long time loyal customer (After inconveniencing the customer) and someone who has never caused a single problem and have been supportive of this business-- I cannot overlook it. It's not about the money, I can care less about that. I'm just very disappointed with how unapologetic they are and even more so, the simple lack of courtesy or human compassion. It makes me sad and It also really showed that they neither appreciate nor want my future business. By the way, I have wrote an email to corporate days ago and have not gotten a response to rectify...

I loved Nekter until I got a smoothie with a giant piece of plastic grinded up in it. I'm not sure how much of the plastic I consumed but any plastic consumed is too much. I left a review on Yelp letting the store management know what happened and I had the areas general manager reach out to me today and she told me that this is a "frequent mistake".. she told me it is more common than I would think that a customer receives plastic in their food... I was obviously highly disturbed by this. Ingesting plastic can cause internal damage/ bleeding.. can potentially lead to cancer down the line from the chemicals in it.. Blockages.. etc.. Luckily I have good health care and I am in contact with my doctor and we are monitoring my body for any issues but I'm obviously highly upset and traumatized over this entire ordeal. I was just innocently trying to get a smoothie now I'm having to worry about potential internal damage just waiting to make sure I pass whatever plastic I consumed. The manager seemed to have good intentions but definitely misguided how to handle this kind of situation. Please be careful eating here; I am hoping this at the very least makes them change how they handle the dragon fruit that I was told is packaged in plastic and gets thrown in with smoothies more than I...

Today I unfortunately witnessed a customer treat your team poorly. I was waiting for my online order as were 3 other customers. The team members were working swiftly and were not in any way ignoring us customers- I was promptly greeted over the sounds of the juicers and blenders and could clearly see they were very busy. The staff was calling out names (2 cust) prior to a woman bursting out at them ' What am I invisible here? Are you not going to help me? the team member replied calmly that she was doing the online orders in order of being received and her order will be done shortly. She then yelled other things about her children being in the car and they taking too long ..etc. Your team was calm, respectful and just keep working hard to get the orders done. They could've used additional support during that midday rush time. But I as a business owner understand that its not feasible to over staff for only 2 hours in the day. I have been a district/regional and store director for retail stores and my feedback should hopefully counteract some of the poor feedback that may be too subjective that comes across your desk. Thank You and to...