Charleys Cheesesteaks — Restaurant in Independence

I’ve eaten here a lot of times beings that I work at the mall and thought it was the best food there. Well, that all changed today. While I was waiting for my food to be cooked, a worker in front of me dropped a stack of cheese on the floor. While looking right in my eyes, this worker put that stack back on the counter with the other cheese and continued to do prep work. This same worker went to finish preparing my food without changing her gloves. I’m starting to make myself sick thinking about this. But wait, it gets even better. This worker went to put my sandwich in the box and dropped it on the floor. While I waited for another sandwich, I watched as my first sandwich was placed in a smaller box and placed under the stove instead of being thrown away immediately... Huh. Guess where the next round of free samples came from? Like I said, I’ve eaten here a ton of times, but dang. After seeing that I will never...

I had a free sub on the punch card they provide. When I walked up it looked like no one was working there. As I got closer and stood at the register I saw two employees sitting down on there phones. I told him I had a few sub. He said nothing took my lunch card and staired at it for a while. Then he set it down and looked at me and said “what do you want” with an attitude like he thought I was trying to cheat him some how. I looked at him and said actually I’ll pass and I want my card back. He handed it to me and said nothing. I chose to not eat here because of the unfriendly employee and terrible customer service. Mall has really gone down hill and seems like all the food service employees are...

Just over ten minutes until mall closing time and Charley’s info online says they close at the same time as the mall - 9 PM. I walk up and they’re closed. I know what it’s like working in the (fast) food service industry and it sucks when people keep showing up and wanting food past closing time, but we always served them until no one was left in line. Being in the mall, I would understand that being a little different - if it were 9 PM.

Perhaps they should change their posted closing times, turn off their “Charley’s” sign, block off the area in front of where customers...