Hereford House - Independence — Restaurant in Independence

We had my aunts birthday party Saturday evening at this independence location. It started off bad as they had the wrong times for reservations and then they sat us in the wrong spot and made us move after we had already sat down. Then when we did sit down the waiter was horrible. It took almost an hour for drink orders to be taken and another 30 minutes to get kids cups for the kids because they brought out a regular size cup for the children that were 3 and 4. Then we waited another 20 minutes to order and when everyone else’s salads came out, we brought up that we didn’t get our salad and the Gary got an attitude and brought them back out 10 minutes later and didn’t even apologize. Every time we asked him for anything, when we actually saw him, he had an attitude and would get upset because we wanted something. The food came out and half of the orders were wrong and had to be sent back. Then in the end when we finally got our check, the waiter had an attitude and I asked for the Manager as I had finally had enough. He laughed and turned around and tried to stare me down, as if he wanted to fight me. After I spoke to the Manager nothing was done and he seemed to be unconcerned. As we were leaving and I was grabbing my son Gary was walking by and stood right next to me, shoulder to shoulder and started making noises and movement towards me as to antagonize me. My wife grabbed me and we left the restaurant. I am recently retired 20 year Army veteran and I have never been treated like this. I figured for as much as we paid at your restaurant I would not get treated like a bum off the street. Gary is the worst waiter I have ever had in my life and I will not be returning to your restaurant, ever!!!! I am not sure what his problem was. I am also very disappointed that the Manager...

Most denizens of Independence think fondly of Hereford House as one of the better steak houses in the greater KC area--a fine, yet distinctly Midwest dining experience. Unfortunately, this establishment has fallen far in recent years from its former grandeur. The last several times I've eaten here have been atrocious, but I'll stick to our last, and what will be our final visit, before recommending where else you spend your money.

Our last visit had luke warm, obviously old crab cakes served to us. We aren't people who typically complain and reasoned they had left our plate under a heat lamp a little too long. It happens. Then we noticed the length of hair that was clearly not ours packed through the crab cake... were we being served a rejected dish? It's an odd conclusion to jump to, but with the Luke warm temp and how impossibly fast it arrived, we were concerned from literally the moment it was sat down. Which brings me to the lackluster, barely serviceable "service."

Not only did the hosts and wait staff seem annoyed with having to work, but acted like we shouldn't be eating there to begin with giving haughty looks and terse answers. How did they handle the crab cakes situation? Barely. We got a half-hearted "sorry about that" from the waiter and that was it. Other than a replacement which took three times longer than any competent kitchen should take.

The rest of the food? On par with a Dennys who happened upon finer ingredients than they'd typically use. To charge what they did for what we got, and the lacking service, was frustrating. We miss when Hereford House was Hereford House.

Cheddar's, an upscale yet affordable joint, cooks a better steak for about $10-20...

We had dinner tonight and ordered steaks and the steaks were really good. I'm giving 2 stars for the service, our server, Melanie, were not good, she makes us feel like we were Not welcomed, she forgot our appetizer, never refill our water, since we never got our appetizers, we asked for another bread, and she asked us if anything else she can get while she is over there at the kitchen, by her saying while she is over at the kitchen, she makes us feel like we are bothering her, and we said no, and she never came back with the bread, or ask us hows our dinner or ask If my husband wants another drink, which he would want another drink, but she never came back, she passed us over and over to serve another guest but never ask if we needed a drink refill which our glasses were empty. We dined in quite often because we travel, we have never been in a restaurant with this kind of service, Melanie was Not representing Hereford Steakhouse well. The steaks were good, but she makes us not enjoy our food, she did not treat us like a paying client. Which we spent $100 for that dinner. She was very unpleasant server, we did not enjoy our food as we should. I hope she wont treat anyone else like the way she treated us. Melanie was Very Unprofessional. Too bad, we are staying at the Hilton for 3 weeks, and we are not coming back there, we will have to find another steakhouse in the area. I hope that Hereford reads this and do something with Melanie, like some reminder lessons, on how to give an outstanding service. She almost like she was prejudice towards me, that's how she makes me feel. I hope that she will not make any colored person feel like she...