Papa Johns Pizza — Restaurant in Indianapolis

My spouse and I regularly order from this Papa John's location, probably about once a month. We always order delivery and get exactly what we ordered.

That being said, I have a complaint with their "No Contact Delivery" option. On the Papa John's website, they explain when a customer selects no contact delivery, the driver will unpack the pizzas and stand back six feet from the door. We always select this option, and the driver never does this. Every time we get a delivery, the driver stands on the porch and rings the doorbell repeatedly. Even when we leave a comment or a "message for the driver" asking them to leave it on the porch table, the driver still does not do it. We have to yell out the window to leave it on the table. We always order with a credit card and leave a tip that way, therefore there is no need for the driver to wait around for a cash tip.

Another complaint with today's order was with the chicken poppers. There was hardly any sauce on them. We aren't asking for them to be drenched, but the standard amount of sauce would be appreciated.

Having worked at a Papa John's location for over two years, I understand how things are run. Likely this comment will be laughed at and shoved aside, but I hope that someone in management will read what I have to say and implement concerns with their employees. Nothing is bad enough to have us stop ordering, but I also do not want it to get...

Pizza was great unlike Shelbyville where we always seem to be shorted toppings. The staff not so good. Kid tells me you cant park there, i wasnt blocking anything, i say can i just get my order real quick, i was looking dead at it (in and out in less than a minute if he didnt have a mouth), he goes back to grab it, only 2 orders there, takes long enough for me to have to point out to him which order was mine, he says it it wasnt going anywhere, like duh i knew it was going anywhere and bit my tongue to be as smart back to tell him i was just making sure he knew how to read. Would have used the window if i knew it was operational and wouldnt have to wait 5 mins for someone to acknowledge me at it. Perhaps if the first twl spots in the parking lot along with the closest 10 other werent being occupied by delivery vehicles there would have been plenty of parking. I think that quality seal is supposed to go somewhere on thd box to keep it from opening, if you want to be cheap and use other stickers to place your wasted trees on coupons that are part of online deals and rarely get used then why not one of the ones that has my order...

I recently had a very disappointing experience with this Papa John’s location. Upon walking in, I was greeted by an employee who clearly did not want to be there. Their attitude was unprofessional and made it obvious they had no interest in doing their job.

Worse yet, I called about an order that was never delivered due to what I believe to be incompetent staff. Despite having proof of my purchase and proof that the food was never delivered, the money was never refunded to my card. When I spoke to someone on the phone, I was told they couldn’t do anything if the order wasn’t from the same day, which I know is false. Papa John’s policy clearly states that as long as you show a receipt and confirm the delivery address, they will either deliver the original order or an order of equal or lesser value.

It’s clear the employee either doesn’t know the company’s policies or simply doesn’t care. Due to their blatant disregard for proper procedure and poor customer service, I believe this employee should be terminated. The complete lack of accountability and customer service from this location is...