Thai Cafe — Restaurant in Indianapolis

After arriving on time to pick-up my dinner. Was asked if I minded waiting another 10 minutes as he “always” added 10 minutes for the pick-up. Then after waiting 15 minutes was told they had run out of the main ingredient of my dish so they could substitute another ingredient. I asked after waiting 40 minutes for an order I was originally told would take 25 minutes if they were discounting the dish they became very nasty on how dare I ask for a discount. They had accepted my oEder, asked me to wait 50% longer and then were flippant they didn’t have what I ordered and I should accept whatever they wanted to substitute. I had tipped 10% for basically no reason but guilt as they had done nothing for me. When I asked for a full refund they acted like I was wrong. They had 2 chances to say we are low on this ingredient- once when I order and another when I paid-and waited extra time. I did not ask for the entire meal to be comped - only the one dish they couldn’t filled. So I asked for a full refund and they lost $ . Their entire attitude was not acceptable. Then the WM behind me told me to get out of his way as he wanted to pick up his food while it was still hot. Fun night trying to support a...

I visited Thai Cafe the evening of April 7th. The food is delicious and I tend to visit this restaurant once a week. Usually my experience is always a awesome one except for last night. I placed my normal order as usual and my normal spice level (you can choose between 1-5) and I ALWAYS get a number 3 spice level. Unfortunately, my meal yesterday was very, very spicy to the point I could not complete my meal. The restaurant was closed when I began to eat my food so I waited until today when they opened at 11 a.m. to advise. The lady they I spoke with had every excuse as to why they were right and I was wrong, as if I cannot tell if my meal is spicer than normal. After going back and forth (which was very unprofessional) the lady advised they will not correct because they did not make a mistake. Guess I’ll have to look for a different Thai restaurant because I refuse to give my money to a company that cannot admit mistakes can happen. I never once asked for a free meal, I just wanted to bring it to their attention but she assumed I wanted my 2 not 1 meal replaced and was unwilling to correct. This is very disappointing to a once...

I had the Basil Soup (came with it), the Red Curry Chicken with "red rice" and the Yum Tofu Salad. So the red curry was really good but the Yum Tofu Salad appetizer which was REALLY enough for a meal itself and was even better. Oddly my favorite part was the soup...it was SO freaking good! I don't even like soup very much! What I think made the difference is the ingredients (the veggies especially) are fresh. I went there for dinner and while I have a big appetite, I totally have another meal or so for tomorrow. The service was not bad but they weren't exceptionally busy and everyone was very nice. I've no understanding on how anyone could say this wasn't really good. I travel a lot for business and I will make a point of returning. As for the ambiance, well I kinda like the more casual dining experience rather than the snooty experience and I found the prices reasonable given the quantity...