Tsaocaa Indy — Restaurant in Indianapolis

I have been here once in Fall 2019 and it was fine, and I am a regular at the Tsaocaa in West Lafayette. I knew before coming here that the menu selection would be different from the West Lafayette location since they have different owners, so I checked the menu/prices beforehand, but the Tsaocaa Indy website doesn't reflect the current menu. Most of the prices have been marked up significantly from what the online menu says, and they no longer have many of the drink and size options, so just be aware of that.

As far as specifics on my experience ordering- it was very hot and sunny today (95F/34C) so I wasn't wanting something heavy like a milk tea, so I ordered the 700mL Ruby Black tea w/Cream Cheese foam and popping boba. When my drink came out it was something completely different than I ordered (and completely different from what the sticker says, picture attached). They gave me a heavy milk tea with both red bean and popping boba, and no foam. I think they accidentally made two of a milk tea drink with red bean that someone else got, and just served me that, and added the boba, thinking I wouldn't know better.

The store was very crowded, and I was in a hurry to leave so I wasn't crowding around, so I didn't realize until I got in the car that my drink was completely wrong. The baristas didn't seem to be in a good mood, and it was too crowded to be able to come back and ask them to remake it, so I was left with a pricy drink that wasn't what I wanted. When I was ordering I didn't mind the upcharged price, since this is one of the only boba places in the area, however for $8 I want my drink to come with good service and to be made with care.

I understand that mistakes happen, I worked at a Starbucks with a lot of drink customizations until last year myself, but I would definitely notice when a drink is a completely different color + has completely different add-ins than the sticker says when I go to call out the order... Overall I was disappointed with my experience here and the care they had for orders, especially compared to how good my experiences have been at Tsaocaa in West Lafayette for a lot lower price ($6 for the exact same drink, with most drinks...

Note on door said to order online and pick up at the noodle shop down the way, so I typed in “tsaocaa order online” into google and I proceeded to put in my order. After waiting for an extended period of time an employee came up to me and asked to see the order confirmation. I showed her, she said she was going to make it because it didn’t show up on their order list. She comes back with a man who asks to see the order confirmation as well. He points to a tiny tiny part of the email where it says “pick up at _ Chicago, IL” and then they both walk away laughing. They proceed to tell the rest of the staff who start laughing as well. COMPLETELY UNPROFESSIONAL. Nowhere on the website did it say “Chicago”, and I keep my location services on so the fact it sent my pickup order to the original shop baffles me. I even replicated putting in my order to make sure it wasn’t a fault on my end. I call the place in chicago and the lady who answers says she’ll have to talk to the manager to refund the order, we’ll see if that happens. All in all I could’ve placed a duplicate order and had no problem paying again, but the fact that I was laughed at and then walked away from was so unbelievably embarrassing that I didn’t want to be in...

I used to like going here and getting a drink, it was my treat once in a while as the prices are pretty high in my opinion. After today tho I’m not going back. Very displeased with customer service. My friend ordered a drink for me a couple days ago and brought it to my work. It was supposed to be a sugar free milk tea, and I know she ordered it right - the sticker said sugar free. Yet, they must have made a mistake and sweetened it - it was super sweet and I couldn’t finish it. I understand that mistakes happen. I tried to call but no one picked up the phone. I returned today and explained what happened. Since it was a gift from my friend, I didn’t have a receipt. All they needed to do is go back in their history of transactions and find it by my friend’s name. They refused to redo the drink, even tho I reminded I’m a regular customer. I understand that anyone can come in and say stories, but on the other hand - you have a way to verify what I was saying, yet you refused to do anything. Poor decision. You...