Blk Dot Coffee — Restaurant in Irvine

i ordered a matcha einspanner: whole milk, no cocoa powder during a small rush (6 people). when i received my order there was cocoa powder, which is fine, i can just ask to get it remade (note: it’s on the receipt and the station ticket that i asked for no cocoa powder). i waited until after the rush to let the barista know that i actually asked for no cocoa powder on my matcha einspanner (i haven’t touched the drink at all) because i understand how chaotic it can be with customers requesting from the side bar and still trying to buss out drinks. when i asked for it to get remade, i asked if it was possible if i can get less sweet on it as well. she said yes! the barista proceeded to remake the drink but i didn’t appreciate how there was no use of scales to measure out the matcha brew and when i received my remade drink order, the latte was noticeably paler in color and significantly milkier than my previous one. when i tried the drink, i will be honest i tasted straight milk (keep in mind i ordered with whole milk). i also didn’t taste any sweetener at all and i asked for less sweet instead of unsweetened, so i returned to get clarified whether less sweet meant no added sweetener and she said “yes it’s sweetened by the cream top”. i usually wouldn’t object but the cream top didnt taste sweet at all, there was noticeably less matcha in the remade drink, it tasted of straight milk, and the barista’s service just felt a little off-putting when throughout the process of asking to get my drink remade. as a barista i also understand how inconvenient it can be when a customer requests a drink remade, but i am always more than happy to remake a drink that i personally made a mistake on. in this case even though the barista may have accidentally added cocoa powder, i felt disrespected, turned away too quickly, and shamed for wanting my drink remade correctly. as much as i enjoy the yuzu mango matcha latte, this experience has made me uncomfortable and i wish there was more compassion from the barista making the drink, especially as i was trying to be considerate and even asking for the request...

I used to make it a point to go to this coffee shop. I had an extremely rude interaction with an employee named Nina. I asked for nutritional information but they were unable to get it. They told me their SECRET recipe is not even available to them. I didn't need to know what it was just what I was consuming. When asked to speak to a manager they do not have one onsite (or 2 other locations I called). I asked them to call a manager and they said they would not do that. They gave me an email and I asked them what happens when there's an issue in the store, do they email a manager? They all looked at me like I was the stupid one. I don't think I'll be returning to this place, 85 degrees is just next door with a nutrition PDF available on their site. Finally a guy in Laguna Beach took down my information to have a manager call me, but the crew in irvine spectrum didn’t do anything. In fact they borderline shamed me for even asking. Disappointing but in this competitive landscape, I expect to be treated better and to have accessible nutritional...

This is the second time something like this has happened where I place my order at 7:20am the app says it'll be ready around 7:35am and I end up getting my drink after having to scope it out myself and thankfully my food was ready too at 8am making me now late for work. The only reason these things have happened is because they end up getting a massive order and fall behind. Myself and 5 others waited patiently for drinks to be made but what I noticed is that they make their drinks and just shelve them. I have no idea how much extra time I waited when I didn't need too. They need to call out names for pick up as well as Blk Dot Corp PLEASE set a limit as to how many drinks can be placed for pick up or employ more people to work in the morning for a rush like this. It is unfair to the 3 people working handling what looked like an order of over a dozen drinks and food on top of the others like mine. When I'm paying $25 for a breakfast bowl and a small coffee I know there can be at least one more person working to help handle...