Brandy Melville — Local services in Irvine

i've been to this location so much and it's the main brandy i shop at. i haven't had a problem with the workers here until the last time i came here, which was about a week ago. some of the workers were SO rude to me. i believe one of them was named lani and she had long dark hair. she came off as very entitled and cold as i was trying to get a dressing room. but the worker who really took the cake for being the RUDEST retail worker i've ever encountered was a girl named katie (or kat? i can't remember). from what i can recall, she had tan-ish skin and bleached hair with the roots really grown out (this isn't supposed to come across as an insult 😭😭). this worker was so loud and disrespectful to my friends, myself, and the people around us as she yelled in our faces. i understand that the environment of the store is very overstimulating and retail/customer service is an extremely stressful job, but the sheer entitlement, nosiness, and audacity that we experienced from this worker was insane. we felt so unwelcomed and uncomfortable thanks to her. won't be coming back here and i'll be going to the brandy melville next to my hometown from now on

If I could I would give a 0 star rating. Before I went to this brandy melieve store, I looked at the reviews. All the negative comments seemed un true but after experiencing myself, i was shocked that it was exactly what they said. I walked into the store and I was not even greeted nor was my sister who came in later. While looking around the store, I notice all the employee girls that work at brandy all gathered to the same table of clothes instead of walking around to other tables or helping customers. They all folded the clothes at the same table, in order to talk to eachother. I literally could hear everything they said about their colleges and road trips. Now that I think about that it quite funny when they aren’t getting paid to talk to eachother. Later while checking out, I had one of the employees ring me up and I handed her my money to pay and before she put the money in the register, she stopped and turn to the other employee to talk. I just stood there watching while I was waiting for my money back so I could leave. very disappointing trip. All I have to say is Brandy Melieve please find other employees to do the job because I’m positive I’m not the only one disappointed in...

I was just trying to have a good time with my friends and I was looking at this red top but an employee had her clothing racks stacked on top of them so I gently moved it away and she rudely said “Um im using that” and snatched it. That alone made me feel very disrespected. My friends purchased a belt and we were walking out of the store until we were stopped by that same employee and another employee. They accused us of stealing their merchandise when we have no reason to be stealing in the first place. They continued to search our bags and asking for receipts for Sephora, like why is that necessary they don’t sell makeup in Brandy. They were overall super disrespectful with a nasty attitude. That one employee was targeting me for some odd reason. I was nothing but respectful and I tried to be understanding but I simply don’t appreciate being acted towards this way. If you’re those employees I’m talking about in this review, learn to be respectful and kind to your...