Chick-fil-A — Restaurant in Irvine

A week or so ago, my friends and I went to this Chick-fil-A while visiting California. I've never dined in a proper Chick-fil-A restaurant before, only having eaten at one in an airport cafeteria, and was incredibly impressed by the quality of service! Not only were the employees very friendly and attentive to making a good environment for the customer (ie. Making sure the table was fully clean before we sat down, wiping my drink when it spilled over slightly as they filled it, being polite, clearing trays when we were finished, etc.), but I was astonished by the speed of service! I had hardly finished paying and was just about to sit at our table to wait for my order when, lo and behold, an employee brought me my food! I was gobsmacked and pleasantly shocked! Never have I witnessed such speed of service! Then, shortly after, before my astonishment had even warn off, the same employee brought me a milkshake on-the-house! Apparently there was a "mix-up" in the back that resulted in a being made milkshake by mistake and they thought of me and my flabbergastered yet positive reaction! So there I sat amongst friends, happily eating my chicken tendies with a free, banger milkshake quite pleased by the food and quality of service I was experiencing.

In short, to anyone who asks, I highly recommend eating at a Chick-fil-A and I fully intend to dine there again in the future! Thanks for the positive experience, guys! Keep up...

I had a Cobb Salad today. The website description: Nuggets, pressure-cooked, sliced and served hot on a fresh bed of chopped Romaine lettuce and baby greens, topped with shredded red cabbage and carrots, roasted corn kernels, a blend of shredded Monterey Jack and Cheddar cheeses, crumbled bacon, diced eggs and grape tomatoes. It was absolutely amazing with crispy red bell peppers and avocado lime dressing. The Romaine and baby greens were fresh and held up well under all the toppings.

I've had their spicy chicken sandwich. It is GOO - OOD! I'll have to have another before I decide if it's gonna dethrone my current favorite from Wendy's. I hate to compare the two because they are different animals.

This is a busy store, located just across from the UCI campus. There's always a long line at the drive-thru, but inside the cashiers keep everything moving along nicely. I've never had to wait more than 5 minutes to place my order nor more than 10 minutes to get it delivered to me. I think this may be a relatively new location as everything looks like it's just been installed and steam cleaned - or it could be a testament to the staff. They're always so friendly and ready with a smile. I love that they offer a carafe of lemon water at the counter. Free to anyone who asks. The store has plenty of seating - booths, hightops and an open air dining room and tasteful patio seating faces the...

By far the worst location in Orange County when it comes to mobile order / third-party orders as this location does not prioritize the prepaid orders and rather focus on the drive-thru line and walk ins. There have been 3-5 occasions where I’ve made eye contact with multiple employees while waiting under the pick up window sign and no one can ask me if I’ve been helped or need something. This is a fast food service industry and no one has been trained on how to ask a customer if they’ve been helped, I instead have to wait 5-7 mins while multiple employees pass by me and make eye contact with out following up with anything or communicating to a team-member that someone is here at the pick up window. There need to be a better follow-up / check system for the prepaid orders because from my previous experience here, it seems more effective to wait in a walk-in line and tell them you’re here for a pickup rather than waiting under the pick up sign and have multiple employees ignore you. To the manager I spoke with today because of this same incident, I thank you for being professional and also for apologizing for the matter as well. With that said though, please review the footage of the 9 cameras you have in your store, identify the issues I’m trying to bring up in this review and please retrain your staff to be more attentive to prepaid / third-party...