McDonald's — Restaurant in Irvine

-issue was resolved, Thank you for the sincere follow up in this issue McDonalds Corporate. My rating had been changed from 1 star to 4 because of your response.

————— previous complaint:

Ive driven across the country 9 times. Ive never been to a McDonalds that has refused to sell the Happy Meal Toys with a Non-Happy Meal meal. My daughter who is 7, has been excited and collecting the Pokemon cards (as intended for the toys purpose) but she likes to get a 10 piece chicken nugget, not the 6. According to the employees, I cant get a 10 nugget happy meal. Which besides the title of it being a happy meal, its still just small fries, nuggets, drink and a box. The meal I purchased for my child is more expensive and yet we still cant get the toy for her? I also offered to buy the toy separately and three times we went through we have been denied. I double checked my experiences against others who might have had the same issue, but it seems almost all McDonalds do in fact sell the toy separately, and some even are willing to include it with any meal upon request.

Im extremely irritated at this point. I would go to a different McDonalds but this is the one closest to our home. Id prefer for this to be resolved so I can give my child the toy she looks forward too without having to buy a full additional meal because your management is acting like a treasure hoarding dragon of children toys.

I usually come through with my daughter, so its interesting when an employee can look straight at my car, seeing her in the back and pretty much tell a 7-year old that she cant get a toy because she likes a few extra chicken nuggets.

If you can forgive me for a second and allow me to say its completely ridiculous.

Please find a solution to this for the community (who Im sure I am not the only parent to have experienced this). Or, I ask you...

Frankly my golden retriever was whining in the back seat of my car when she smelled the french fries and in a moment of no lunch weakness,(we’ve all been there) I rolled up to the drive through. Having recently eaten at a McDonalds in Tokyo I wanted to be sure I was correct about the difference between USA’s McDonalds and Japan. So I went to this very clean McDonald’s in Lake Forest. The workers were friendly and efficient and my order came out quickly with a smile. Thank you.

But it is hard to understand why the McDonald’s in Tokyo was so different. You know those pictures of the big juicy burgers you see on posters and advertisements? That is the actual way they look and taste when you get a burger in Japan. Why is the quality of our McDonald’s food so different? I ordered a regular cheeseburger in the USA and it was smaller than the bun and barely there. The same burger I tried in Japan, could be seen outside the bun! Still wrapped in the same yellow wrapper, but a much heavier sandwich. When I bit into it, it was like taking a trip back to another era in the USA when there was quality food at McDonald’s and we went there for the sheer pleasure of the great taste of the food and not just out of necessity for a fast meal. As for the fries, we all know McDonald’s has...

This McDonald’s is always really slow, but tonight was a joke. Tonight (about 2am, late night) I got in the completely empty drive through and placed my order without a hitch. I get to the window and the employee looks at me through he glass and then doesn’t acknowledge me for a solid 2 minutes. Finally they open the window and tell me it’s $10, so I pay and they close the window again. Another 2-3 minutes pass (I was watching the clock out of boredom, im not trying to exaggerate) and they stick their head out the window again finally and just ask “did you pay me yet?” I told them yes and they went inside and looked at one of the screens for a minute and then were all “oh okay yeah you did” and closed the window again and walk out of my view. So I continue to wait for my food for another 8 minutes, no communication or explanation at all. Finally the employee comes back in view and hand me my bag and says “thanks for waiting, bye” and I left. It wasn’t until I was a block away when I realized they never gave me my drink at all. I check the bag as well and they didn’t give me any ketchup either. It’s not fast food if it takes me longer to get it...